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- Tasks: Be the friendly face of our team, welcoming guests and providing top-notch service.
- Company: Join Rapport, a leading guest services provider with a focus on excellence and inclusion.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Why this job: Make a real impact by creating memorable experiences for clients and guests.
- Qualifications: Customer service experience and a passion for helping others are key.
- Other info: Access over 50 training workshops and celebrate diversity in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are thrilled to announce an opening for a Guest Service Ambassador to join our Rapport team at our Client's prestigious offices located near Westminster Bridge, where professionals in the built environment come together to shape the future of the industry. Join our dynamic team and be the first point of contact for our clients, customers, and guests, ensuring exceptional service and support.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 9 PM, with flexibility based on business needs). Primarily hired for the opening shift, 07:00 - 16:00 with one hour unpaid lunch.
What will you get:
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities:
- Warmly welcoming guests and clients upon arrival, providing them with assistance and information.
- Maintaining a tidy and professional reception area, ensuring a positive first impression.
- Handling incoming calls, emails, and inquiries with a friendly and helpful demeanour.
- Collaborating with the Rapport Ambassadors, and other service providers to ensure seamless service throughout the client and guest areas.
- Assisting in addressing guest needs and resolving issues in a timely manner, elevating their experience.
- Participating in team meetings and training to enhance personal and team skills.
The Ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have at least one year of customer‑facing experience in a similar role within a luxury hotel, premium airlines, or corporate environment.
- Have passion for delivering exceptional customer service and a friendly attitude.
- Possess strong communication skills and an ability to work collaboratively with others.
- Be organised, proactive, and capable of working under pressure while maintaining a positive outlook.
- Have a genuine interest in fostering relationships and creating a welcoming environment for everyone.
Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of the 'Be Yourself at Rapport' programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About The Company: Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK’s most forward‑thinking, blue‑chip companies as our clients, from small boutique firms to large multi‑site international corporations, all with a common goal to provide excellent Customer Service.
Our Most Prestigious Awards Include:
- In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector.
- Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Guest Services Ambassador -SIA employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Ambassador -SIA
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rapport and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming environment, think of examples from your past experiences where you went above and beyond for a guest or client. Be ready to share these stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a guest-facing role. Make sure you look polished and professional for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Services Ambassador -SIA
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Guest Services Ambassador role. Highlight any relevant experience you have in customer-facing roles, especially in luxury settings, and how it aligns with our Rapport values.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us understand your qualifications quickly and easily!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the info you need about us and the role there!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Rapport Values
Before the interview, take some time to familiarise yourself with Rapport's core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Showcase Your Customer Service Skills
As a Guest Services Ambassador, exceptional customer service is key. Prepare specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle inquiries and resolve issues with a friendly demeanour, as this will resonate well with the interviewers.
✨Practice Your Communication
Strong communication skills are essential for this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently. Focus on maintaining a positive tone and being approachable, as this reflects the welcoming environment Rapport aims to create.
✨Be Ready for Teamwork Questions
Collaboration is a big part of the Guest Services Ambassador role. Prepare to discuss your experience working in teams, especially in high-pressure situations. Think about how you can contribute to a seamless service experience and be ready to share how you’ve successfully worked with others in the past.