At a Glance
- Tasks: Lead a dynamic reception team and deliver exceptional service to clients.
- Company: Join Rapport Guest Services, a multi-award-winning corporate hospitality leader.
- Benefits: Enjoy 25 days holiday, travel discounts, wellness programs, and career development.
- Other info: Be part of a people-first culture that values inclusion and community support.
- Why this job: Make a real impact in a stunning Edinburgh location with a passionate team.
- Qualifications: Experience in hospitality leadership and a passion for outstanding service.
The predicted salary is between 24300 - 29700 £ per year.
Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality?
If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you!
We are looking for a Reception Team Leader to join our talented team in Edinburgh, with occasional travel to Glasgow.
The Edinburgh office offers one of the most unique and breathtaking views in the city – a perspective you won’t experience anywhere else.
Curious? You will want to see it for yourself!
Ready to make your mark with us? Be part of something extraordinary!
- Type of contract: Full-time, Permanent
- Main responsibilities
- Support the Regional Reception Manager in delivering outstanding service to clients.
- Oversee and inspire the team, fostering creativity and operational excellence.
- Ensure that all catering requirements are met with the highest quality.
- Set the standard for excellence, leading by example.
- Serve as the primary contact for clients and Account Managers.
- Prepare team rotas and assist with recruitment, HR tasks, and performance reviews.
- Greet and escort guests with warmth and professionalism.
- Organise meeting rooms, refreshments, and AV support tailored to client needs.
- The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
Be passionate about delivering exceptional service and leading a team by example.
Ideally, have previous experience in a leadership role within a 5-star or luxury service environment.
Possess strong leadership and team development skills.
Be detail-oriented and committed to maintaining high standards.
Have excellent communication skills and a proactive approach.
Be skilled in managing multiple tasks in a fast-paced environment.
Show a genuine interest in creating memorable experiences for clients and guests.
What will you get?
- Holiday
Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally.
As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.
We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www. rapportservice. com.
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Reception Team Leader - Edinburgh and Glasgow employer: Rapport Guest Services
At Rapport Guest Services, we pride ourselves on creating an exceptional work environment that fosters professional growth and a strong team spirit. As a Luxury Front Desk Concierge, you will be part of a dedicated team delivering outstanding service in a prestigious setting, with opportunities for career advancement and development. Our commitment to employee well-being is reflected in our competitive salary and supportive culture, making us an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader - Edinburgh and Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rapport Guest Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rapport Guest Services
Don't be shy about reaching out to Rapport Guest Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Leader - Edinburgh and Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rapport Guest Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rapport Guest Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
