At a Glance
- Tasks: Manage reservations and provide exceptional customer service in a vibrant environment.
- Company: Join the award-winning Rapport Guest Services, part of Compass Group UK&I.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal growth and community involvement with paid volunteer days.
- Why this job: Be part of a diverse team and develop your skills while making a real impact.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
The predicted salary is between 25000 - 30000 € per year.
We have a great opportunity for an experienced reservations agent to join the Rapport family! You will be based at our Client's amazing location with beautiful views over Canary Wharf. They are one of the most recognised financial organisations in the world. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop. Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.
Hours: 40 hrs per week / Monday-Friday / 8 hour shifts / Contracted hours: 08:00-18:00
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities:
- Answering telephone calls and responding to email requests
- Managing the booking process for the UK sites via the booking platform.
- To assist with training new joiners
- Adhere to all site procedures and standards
- Closely coordinate with the reception and catering teams and all other service providers
- General Administration duties
- Perform room checks
- Show responsibility for personal Health and Safety
- Ensuring reports information are gathered
- To share best practice, suggestions, ideas of service improvement and team innovations
- To carry out other duties or responsibilities that may from time to time be assigned by your manager.
- Occasional receptionist shifts as business needs require it.
- To ensure that all procedures and standards are met
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have previous customer service experience
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
About Us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Front of House Reservations Team Member employer: Rapport Guest Services
Join Rapport Guest Services and experience a vibrant work culture that prioritises inclusion and employee wellbeing, all while enjoying stunning views over Canary Wharf. With a strong focus on personal and professional growth, you will have access to extensive learning opportunities, wellness programmes, and unique benefits like travel discounts and community support days. Be part of a diverse team within a globally recognised financial organisation, where your contributions are celebrated and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Reservations Team Member
✨Tip Number 1
Get to know the company! Research Rapport Guest Services and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and team members, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Rapport. Plus, it shows your genuine interest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that suit you!
We think you need these skills to ace Front of House Reservations Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you align with our Rapport values.
Tailor Your Application:Make sure to customise your application for the Front of House Reservations Team Member position. Highlight your relevant experience and skills that match the job description, especially your customer service background and attention to detail.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join the Rapport family!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services and their values. Understand their commitment to inclusion and exceptional service standards. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Reservations Team Member, customer service is key. Prepare examples from your past experiences where you've excelled in this area. Think about times when you built rapport with clients or handled challenging situations with grace. This will demonstrate your ability to thrive in a fast-paced environment.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally, reflecting the high standards of Rapport. Dress smartly and ensure your personal presentation is on point. This shows that you respect the opportunity and are serious about the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, training opportunities, or how they celebrate excellence within the company. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
