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- Tasks: Coordinate meetings and events, ensuring exceptional service and attention to detail.
- Company: Join Rapport, an award-winning provider of corporate guest services with a focus on diversity and inclusion.
- Benefits: Enjoy perks like a refer-a-friend scheme, life assurance, and a paid day for charity work.
- Why this job: Be part of a creative team that values your contributions and offers professional development opportunities.
- Qualifications: Customer service experience, excellent communication skills, and strong organisational abilities are essential.
- Other info: This is a 12-month fixed-term contract with flexible working hours.
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction
Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors. Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you! We offer a location where the magic is made in the little details, creating a lasting, significant impact for clients and colleagues alike. We are looking for a creative and engaging colleague to join our award-winning, innovative Front of House team at one of our most prestigious client sites in Leeds.
\”People will forget what you said, people will forget what you did, but people will never forget how you made them feel.\” – Maya Angelou
The role is a 12-month fixed-term contract, 40 hours per week, working Monday to Friday, with shifts between 7am to 7pm, with flexibility to cover evening functions.
Main Responsibilities
The role involves but is not limited to the following responsibilities:
- To provide a warm, courteous, and prompt response to telephone enquiries.
- To respond in a timely and professional manner to all email correspondence.
- To ensure correct booking details are taken from bookers and recorded accurately in the room booking system.
- To have a full understanding of the room capacities, facilities, and set-up options to maximize the space available on the meeting room floors.
- To have a full understanding of the hospitality provision in the client meeting rooms, including the Restaurant and Private Dining Room menu options.
- To liaise and communicate with other team members and service departments to ensure service delivery and teamwork.
The Ideal Candidate
Personal profile: I am an up-beat individual with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team.
- Customer Service focused
- Excellent communicator and able to connect with all levels in the business, flexing style as appropriate
- Effective organizational skills; able to prioritize tasks and self-manage a demanding workload
- Strong eye for detail
About the Company
Why Rapport?
Our people come first, and we are committed to developing you with professional and personal development opportunities. We offer over 50 training workshops and leadership programs. We celebrate diversity and inclusion through our \’Be Yourself at Rapport\’ initiative, and support employee wellbeing with various initiatives. Rapport is a Disability Confident Employer, partnering with external organizations to provide opportunities for people with educational needs and disabilities.
Some benefits include:
- Refer a friend Scheme
- Pension
- Life Assurance
- Perks at Work Benefits Portal
- WOW Awards
- One Paid Day for Charity Work
Rapport is an award-winning provider of corporate guest services across major UK and international locations, serving clients from small firms to multinational corporations.
Our awards include:
- Best Companies to Work For in the UK (2021)
- Three-star \’World Class\’ rating from \’Best Companies\’
- Top 30 Best Places to Work in Hospitality (2021)
- Excellence in Diversity & Inclusion (2019)
Rapport is part of the FTSE 100 company, Compass Group UK & Ireland. Please visit our website for more information and to learn about our clients. We will contact applicants within 5-7 working days. Due to high volume, apply only for roles that match your experience.
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Front of House Meeting and Events Coordinator - (AGLR) employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Meeting and Events Coordinator - (AGLR)
✨Tip Number 1
Familiarise yourself with the specific client site in Leeds where you'll be working. Understanding their unique culture and expectations can help you tailor your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond in previous roles. This will highlight your passion for delivering great service, which is a key aspect of the Front of House Meeting and Events Coordinator position.
✨Tip Number 3
Network with current or former employees of Rapport if possible. They can provide insights into the company culture and what it takes to succeed in the role, giving you an edge in your application process.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage a demanding workload. The role requires effective prioritisation, so having concrete examples ready will demonstrate your capability to handle the responsibilities.
We think you need these skills to ace Front of House Meeting and Events Coordinator - (AGLR)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Front of House Meeting and Events Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, event coordination, and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver great service.
Write a Personalised Cover Letter: In your cover letter, express your passion for delivering exceptional service and your enthusiasm for the role. Mention specific examples from your past experiences that showcase your creativity and attention to detail, as these are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for the role.
How to prepare for a job interview at Rapport Guest Services
✨Showcase Your Customer Service Skills
As a Front of House Meeting and Events Coordinator, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for clients, highlighting your warm and courteous approach.
✨Demonstrate Your Organisational Skills
This role requires effective organisational skills and the ability to manage a demanding workload. Be ready to discuss how you prioritise tasks and handle multiple responsibilities, perhaps by sharing a specific situation where you successfully managed competing deadlines.
✨Understand the Company Culture
Familiarise yourself with Rapport's values and initiatives, such as their commitment to diversity and inclusion. During the interview, express how your personal values align with theirs and how you can contribute to their positive workplace culture.
✨Prepare Questions About the Role
Engage your interviewers by preparing thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you, while also demonstrating your proactive nature.