At a Glance
- Tasks: Supervise a team, ensuring high service standards and a welcoming workplace.
- Company: Join Rapport Guest Services, a diverse and inclusive employer.
- Benefits: Enjoy travel discounts, health support, career growth, and wellness initiatives.
- Other info: Be part of a multi-award-winning company committed to inclusion and wellbeing.
- Why this job: Create memorable experiences in a fast-paced corporate environment.
- Qualifications: Experience in hospitality leadership and exceptional customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Join Rapport and become the face of an exceptional workplace experience. We're looking for an experienced Floor Host Supervisor to join the Rapport family at one of our flagship client locations in the heart of Canary Wharf. You will join a diverse team of 17 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop.
If you love creating memorable experiences, enjoy building relationships, thrive in a fast-paced corporate environment and take pride in making every detail count, we'd love to hear from you.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, life assurance, cash rewards.
- Secure Your Future: Build for tomorrow with our contributory pension scheme.
- Health & Wellbeing: Access a range of wellbeing support including an Employee Assistance Programme, digital GP services and wellness initiatives.
- Grow Your Career: Take advantage of excellent learning and development opportunities to help you achieve your career goals.
- Celebrate Success: Be recognised through our WOW Awards, celebrating colleagues who go above and beyond.
- Give Back: Receive one paid volunteering day each year to support a charity or cause that's important to you.
- Discounted access to the on-site hair salon.
- Complimentary on-site uniform dry cleaning.
- Complimentary access to the on-site health club, including the swimming pool and squash courts.
Main Responsibilities:
- Supervise, coach and support a team of three Floor Hosts, ensuring consistently high service standards.
- Drive continuous improvement by reviewing processes and implementing new ways of working.
- Oversee the smooth day-to-day operation of the office floors, ensuring a safe, welcoming and well-presented workplace.
- Act as the escalation point for workplace enquiries and coordinate with Facilities to resolve maintenance and service issues.
- Conduct regular floor walks and audits to maintain cleanliness, safety, stock levels and meeting room readiness.
- Support office moves, workspace planning, desk bookings and building relocation projects.
- Oversee workplace amenities, refreshments and administrative services to ensure a seamless employee experience.
- Gather employee feedback to identify opportunities to enhance workplace services.
- Ensure Health & Safety compliance and provide leadership as the evening point of contact until 8pm when required.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Have previous experience as a Floor Host Supervisor or in a similar workplace hospitality leadership role.
- Have proven experience leading and developing a team.
- Be confident implementing new processes and driving continuous improvement.
- Deliver exceptional customer service and lead by example.
- Be a confident communicator who builds strong relationships at all levels.
- Be proactive, organised and take ownership of their work.
- Thrive in a fast-paced, changing environment and embrace change positively.
- Be reliable, professional and able to work independently when required.
- Demonstrate integrity, flexibility and a positive, can-do attitude.
- Be committed to continuous learning and personal development.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Host Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rapport Guest Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rapport Guest Services
Don't be shy about reaching out to Rapport Guest Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Host Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rapport Guest Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rapport Guest Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
