At a Glance
- Tasks: Ensure meeting rooms and client spaces are always ready and welcoming.
- Company: Join Rapport Guest Services, a diverse and award-winning team.
- Benefits: Enjoy discounts, wellness programs, and a contributory pension scheme.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Be part of a proactive team making a real impact in hospitality.
- Qualifications: Customer-focused with strong attention to detail and multitasking skills.
The predicted salary is between 20182 - 20182 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Do you want to be part of an award-winning team? We are looking for a Floor Coordinator to join the Rapport team. You will be based in one of our client's offices near Fenchurch Street. Our client is a services and solutions company within the global insurance market. Join our team of 4 people rotating between two buildings and three floors.
We are seeking a proactive and detail-oriented Floor Coordinator to join our Guest Services Team. As a Floor Coordinator, you will be responsible for ensuring that meeting rooms, refreshment areas, and client spaces are consistently well-presented, stocked, and prepared to the highest standard. This role is hands-on, customer-focused, and vital to delivering seamless hospitality support to employees and guests across both buildings.
Type of contract: Part-time, Fixed-term contract until July 2027
Hours: 24 per week (Tuesday-Thursday, on a shift rota basis between 7 AM and 4 PM).
Salary: £20,182 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
- Prepare meeting rooms with refreshments as required.
- Deliver fruits and pastries in breakout areas.
- Set up lunch orders from external suppliers with cutlery and napkins.
- Regularly check tea points and meeting rooms throughout the day, replenishing or tidying as needed.
- Monitor stock levels and place reorders to ensure continuous availability of supplies.
- Assist with catering events as needed.
- Support the Guest Services Manager and Receptionist with hospitality-related duties during busy periods.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be customer-focused, with a professional and friendly manner.
- Have strong attention to detail.
- Be able to multitask and prioritise tasks effectively across two buildings.
- Possess excellent communication and interpersonal skills to work collaboratively within a small team.
- Be flexible and reliable, with a proactive 'can-do' attitude.
- Able to work independently while following clear procedures and service standards.
- Have computer literacy and experience in a customer-facing role.
- Prior experience in a catering or food service role is preferred.
The successful candidate will be required to lift heavy packages/items.
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Floor Coordinator employer: Rapport Guest Services
Rapport Guest Services is an award-winning employer that prioritises inclusivity and employee wellbeing, making it an excellent choice for those seeking a meaningful career. Located near Fenchurch Street, the company offers a supportive work culture with numerous benefits, including exclusive discounts, wellness programmes, and opportunities for personal and professional growth. Join a dynamic team where your contributions are celebrated, and you can make a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Coordinator
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Rapport Guest Services and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Floor Coordinator
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Rapport Guest Services that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Rapport Guest Services.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Rapport Guest Services get a sense of who you are beyond your experience!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Rapport Guest Services and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
