At a Glance
- Tasks: Lead event planning and delivery, ensuring exceptional guest experiences.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a supportive environment that values inclusion and growth.
- Why this job: Shape memorable events and drive operational excellence in a dynamic team.
- Qualifications: Organised, proactive, and great at building relationships.
The predicted salary is between 28800 - 42000 £ per year.
We are seeking an experienced and highly organised Event Supervisor to join our vibrant team. As Events Supervisor, you will work closely with other departments to manage logistics, support client needs, and enhance the overall guest experience. If you are ready to take the lead in shaping memorable events and driving operational excellence, we would love to hear from you. You will be joining a dynamic and collaborative team of 12 professionals, including members of the Events Team and Corporate Support Staff. Together, the team oversees all operational activity across both the Ground Floor and Client Floors, ensuring seamless event delivery and an exceptional guest experience.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM, with flexibility as per business needs)
Main Responsibilities:
- Oversee event planning and delivery to ensure consistency, quality, and alignment with client expectations.
- Serve as the main escalation point for complex or high-profile client needs, ensuring prompt, professional resolution.
- Build and maintain strong relationships with key stakeholders to support loyalty and repeat business.
- Review and approve major event proposals and logistics to ensure accuracy and feasibility.
- Manage incoming meeting and event requests, confirm details, allocate suitable space, and issue confirmations.
- Plan and coordinate assigned events from reservation through to billing.
- Work with bookers to confirm requirements and manage event logistics, including catering and service needs.
- Prepare daily set-up sheets with detailed instructions for Operations, AV, and F&B teams.
- Coordinate all client and host needs, managing changes or cancellations with relevant teams.
- Seek opportunities to improve service, streamline processes, and introduce innovative enhancements.
- Lead and support the events team through guidance, feedback, and regular check-ins.
- Promote a culture of collaboration, accountability, and continuous improvement.
- Monitor team performance and elevate concerns to the Team Leader and Reception & Events Manager.
- Ensure consistent adherence to company policies, procedures, and SOPs.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
- Demonstrate the ability to work independently and manage own workload.
About Us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Events Supervisor employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment where collaboration and innovation thrive. As an Events Supervisor, you will benefit from extensive learning and development opportunities, competitive financial rewards, and a strong commitment to employee wellbeing, including wellness programmes and a contributory pension scheme. Join a dynamic team dedicated to delivering outstanding guest experiences while enjoying unique perks like travel discounts and a paid day off for community service.
StudySmarter Expert Advice🤫
We think this is how you could land Events Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, attend networking events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your positive, outgoing nature shine through. Remember, they want someone who fits into their vibrant team!
✨Tip Number 3
Be proactive! If you see an event opportunity that aligns with your skills, don’t wait for them to come to you. Reach out directly and express your enthusiasm for the role and how you can contribute.
✨Tip Number 4
Keep learning! Take advantage of any workshops or online courses related to event management. This shows your ambition to grow and adapt, which is exactly what they’re looking for in a candidate.
We think you need these skills to ace Events Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in event planning and management. We want to see how your skills align with the role of Events Supervisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills:As an Events Supervisor, being organised is key! Use your application to demonstrate your ability to manage multiple tasks and coordinate logistics effectively. Share examples of how you've successfully handled complex events in the past.
Be Personable and Professional:We love a positive attitude! Make sure your written communication reflects your outgoing personality and professionalism. This is your chance to build rapport even before the interview, so let your enthusiasm shine through!
Follow Up:After you’ve submitted your application through our website, don’t hesitate to follow up if you haven’t heard back within a week. It shows your interest in the role and gives us a nudge to check out your application!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the company hosts. Familiarise yourself with their past events and think about how you can enhance guest experiences. This will show your genuine interest and help you stand out.
✨Showcase Your Organisational Skills
As an Events Supervisor, organisation is key. Prepare examples of how you've successfully managed logistics in previous roles. Be ready to discuss specific challenges you faced and how you overcame them to ensure seamless event delivery.
✨Build Rapport with Interviewers
Since building relationships is crucial in this role, practice your interpersonal skills during the interview. Use positive body language, maintain eye contact, and engage with your interviewers to create a connection that reflects your ability to build rapport with clients and stakeholders.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage complex client needs or resolve conflicts. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your thought process and outcomes.
