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- Tasks: Plan and deliver amazing events while ensuring top-notch quality and client satisfaction.
- Company: Join a multi-award-winning company with a people-first culture and global reach.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Why this job: Make a real impact in a dynamic environment with endless learning opportunities.
- Qualifications: At least one year of events experience and a proactive, detail-oriented attitude.
- Other info: Be part of a diverse team that values inclusion and community support.
The predicted salary is between 32000 - 40000 ÂŁ per year.
We are delighted to present an exciting opportunity to join the Rapport team in a stunning location overlooking some of the most breathtaking views of Canary Wharf. You will be part of a diverse, high‑performing team committed to delivering service excellence every day. Our client is a renowned American multinational investment management and financial services firm, recognised for its commitment to exceptional service and its dedication to clients, customers, guests, and service partners.
Contract type: Full‑time, Permanent
Hours: 40 per week (Monday‑Friday; shift rota basis, with flexibility for overtime as per business needs)
Salary: Up to ÂŁ40,000 per annum
Employment will be subject to a successful 6‑year vetting outcome.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Oversee and take ownership of the end‑to‑end planning and delivery of events, ensuring exceptional quality, consistency, and alignment with client expectations.
- Act as the primary escalation point for complex or high‑profile client needs, resolving issues promptly and professionally while maintaining strong stakeholder relationships.
- Manage all meeting and event requests, confirming details, allocating suitable spaces, coordinating logistics, and preparing detailed set‑up information for operational teams.
- Coordinate all client and host requirements, managing updates, changes, or cancellations across relevant teams to ensure seamless execution.
- Monitor service quality and team performance, identifying opportunities to enhance processes and escalating concerns when necessary.
The Ideal Candidate Will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Have at least one year of events experience taking full ownership of the full lifecycle of events in a similar environment (e.g., five‑star hotels, corporate establishments, or premium airlines).
- Be proactive, organised, and detail‑oriented, with a positive, can‑do attitude and problem‑solving skills.
- Possess an outgoing personality, easily building rapport with various stakeholders, including VIPs.
- Be a customer‑focused team player recognised for being patient, friendly, and reliable.
About Us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Events Planner employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Planner
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow event planners, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your outgoing nature shine through. Remember, they’re looking for someone who can build rapport with clients and stakeholders, so be yourself!
✨Tip Number 3
Prepare for interviews by researching the company and its values. We want to see how you align with our commitment to service excellence. Bring examples of past events you’ve managed and how you tackled challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Events Planner
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for event planning shine through! Share specific examples of events you've managed and how you made them memorable. We love seeing candidates who are genuinely excited about creating amazing experiences.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in similar environments, like five-star hotels or corporate settings. This helps us see how you fit into our team and the role!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. We appreciate clarity and organisation, just like you would in event planning!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Rapport!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Events Inside Out
Before the interview, brush up on your knowledge of event planning. Be ready to discuss specific events you've managed, the challenges you faced, and how you overcame them. This shows your experience and gives you a chance to highlight your problem-solving skills.
✨Showcase Your People Skills
As an Events Planner, building rapport is key. Prepare examples of how you've successfully interacted with clients and stakeholders in the past. Highlight your ability to maintain strong relationships, especially under pressure, as this will resonate well with the company's values.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to event planning. Think about how you would handle last-minute changes or difficult clients. Practising these scenarios can help you articulate your thought process and demonstrate your proactive approach.
✨Align with Their Values
Familiarise yourself with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together. During the interview, weave these values into your responses to show that you're not just a fit for the role, but also for the company culture.