At a Glance
- Tasks: Support diverse operations as a Network Team Ambassador across Edinburgh and Newcastle.
- Company: Join Rapport Guest Services, an inclusive employer committed to diversity and teamwork.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible hours with opportunities for overtime and community support initiatives.
- Why this job: Gain exciting exposure in a dynamic environment while making a real impact.
- Qualifications: Customer-facing experience and a passion for exceptional service are essential.
The predicted salary is between 24000 - 30000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Job Introduction
- Role: Corporate Mobile Receptionist
- Location: Scotland and Newcastle
- Contract type: Full-time, Permanent
- Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.
We are looking for a Network Team Ambassador to join our Rapport Network Team to cover predominantly Edinburgh but also other parts of Scotland and Newcastle. Our Network Team plays a crucial role in supporting over 100 locations, stepping in during operational absences, such as vacations and training sessions. This position is perfect for receptionists who seek diversity and excitement in their work. You will gain exposure to various operations and teams, and we will provide comprehensive training on systems and procedures before assigning you to a site. While the role can be challenging, you will be part of an inclusive, innovative business that values teamwork.
Main responsibilities:
- Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
- Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
- Professionally managing all incoming and outgoing calls
- Collaborating with other departments and service providers to create a unified approach to guest satisfaction
- Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be willing to travel
- Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
- Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
- Communicate effectively and adapt their working style to various environments
- Exhibit strong interpersonal skills and a positive, proactive attitude under pressure
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Network Team Ambassador - Edinburgh and Newcastle employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer that champions inclusivity and personal growth, making it a fantastic place for Network Team Ambassadors in Edinburgh and Newcastle. With a strong focus on employee wellbeing, you will enjoy benefits such as exclusive discounts, a contributory pension scheme, and comprehensive wellness programmes, all within a supportive and dynamic work culture that values teamwork and innovation. Join us to unlock endless learning opportunities while contributing to a company that celebrates excellence and gives back to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Network Team Ambassador - Edinburgh and Newcastle
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Rapport Guest Services on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Be ready for an interview on the spot! If you’re applying through our website, make sure you have your elevator pitch down. You never know when you might bump into someone from the company, so be prepared to showcase your passion for customer service and teamwork.
✨Tip Number 3
Show off your flexibility! The job description mentions adaptability, so be sure to highlight any experiences where you've successfully managed changing duties or worked in different environments. This will show you're the perfect fit for the dynamic role of Network Team Ambassador.
✨Tip Number 4
Follow up after applying! A quick message expressing your enthusiasm for the role can set you apart. Just remember to keep it professional and polite. We love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Network Team Ambassador - Edinburgh and Newcastle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Network Team Ambassador role. Highlight any customer-facing experience and adaptability, as these are key for us at Rapport Guest Services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for exceptional customer service and how you embody our Rapport values. Keep it engaging and personal – we want to get to know you!
Showcase Your Flexibility:Since the role requires flexibility in shifts and locations, mention any previous experiences where you've successfully adapted to changing environments. This will show us you're ready for the dynamic nature of the job!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Network Team Ambassador, you'll be dealing with guests regularly. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to adapt and remain calm under pressure, as this is crucial in a fast-paced environment.
✨Be Ready for Flexibility Questions
Given the nature of the role, expect questions about your flexibility and adaptability. Think of scenarios where you've successfully managed changing duties or schedules. This will demonstrate that you're ready to embrace the dynamic nature of the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
