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- Tasks: Lead a dynamic team to deliver exceptional client service and support daily operations.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programmes, and professional development opportunities.
- Why this job: Make a real impact in a busy, client-facing environment with growth potential.
- Qualifications: Proven leadership skills and a passion for building strong client relationships.
- Other info: Experience a vibrant workplace with diverse responsibilities across multiple locations.
The predicted salary is between 42649 - 59609 ÂŁ per year.
Deputy Client Services Manager – an experienced and people‑focused role supporting the delivery of outstanding front‑of‑house and client service operations. Hands‑on leadership inspiring teams, building client relationships, and ensuring day‑to‑day services run seamlessly. Working closely with the Guest Service Manager to maintain service excellence, drive performance and uphold company and client standards. Ideal for someone thriving in a busy client‑facing environment, developing others, and creating welcoming, high‑performing service experiences. Join a dynamic team where no two days are alike, and growth, collaboration and excellence are at the heart of everything we do. Opportunity across 7 reception areas in 4 buildings, with regular rotation for fresh engagement.
Type of contract: Full‑time, Permanent
Hours: 40 per week (Mon‑Fri, shift rota basis between 7 AM and 7 PM)
Salary: ÂŁ42,649 per annum
What will you get?
- Financial Freedom: Exclusive travel and grocery discounts, life assurance, and cash rewards.
- Secure Your Future: Contributory pension scheme.
- Health Matters: Wellness programmes, Employee Assistance Programme, digital GP services.
- Thrive Personally & Professionally: Learning and development opportunities.
- Celebrate Excellence: WOW Awards for outstanding peers.
- Give Back to Community: One paid day off annually to support a cause you’re passionate about.
Main Responsibilities
- Inspire, motivate and support the front‑of‑house team and Team Leader to consistently deliver exceptional service.
- Support the Guest Service Manager with smooth daily operations: reception oversight, rotas, uniform standards and clear desk policies.
- Build and maintain strong client relationships, ensuring needs are understood and exceeded.
- Ensure SLAs, protocols and company standards are met.
- Monitor performance metrics, prepare reports and deliver accurate, timely reporting.
- Provide coaching, feedback and performance evaluations; identify development opportunities and address issues proactively.
- Assist with recruitment, onboarding, training and ongoing development of team members.
- Support disciplinary and grievance processes in line with company policy.
- Communicate clearly through team meetings, briefings and written documentation.
- Maintain and update SOPs, trackers and account documentation.
- Prepare monthly management reports with the Guest Service Manager.
- Identify, escalate and help resolve risks impacting service delivery or client satisfaction.
- Cover for the Guest Service Manager during absences.
- Support management initiatives, helping the team adapt to new processes or expectations.
- Contribute innovative ideas to enhance the service experience.
The ideal candidate will
- Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be a confident, motivating leader who can coach and develop high‑performing teams.
- Have excellent verbal and written communication skills, professional and persuasive.
- Possess strong organisational skills, attention to detail and the ability to manage multiple priorities.
- Be a proactive problem‑solver who identifies issues early and takes appropriate action.
- Have demonstrated ability to build trusted client relationships and maintain service excellence.
- Maintain high professionalism, discretion and confidentiality.
- Be confident using IT systems, visitor management platforms and reporting tools.
- Have good knowledge of building facilities and the ability to advise and direct guests effectively.
- Be committed to personal development and continuous improvement for self and team.
About Us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. Committed to inclusion, wellbeing and creating opportunities for everyone to thrive. A Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more at www.rapportservice.com.
Deputy Guest Services Manager employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Guest Services Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rapport Guest Services' website and social media. Understanding their values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your people skills! Since this role is all about client relationships and team leadership, think of examples from your past experiences where you've inspired or motivated others. Be ready to share these stories during your chat.
✨Tip Number 3
Prepare questions for your interview! Show your interest by asking about the team dynamics, growth opportunities, or how they maintain service excellence. This not only helps you gauge if it's the right fit but also demonstrates your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team at Rapport Guest Services.
We think you need these skills to ace Deputy Guest Services Manager
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in building strong client relationships and leading teams. We want to see how you inspire and motivate others to deliver exceptional service!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use professional language but let your personality shine through. We appreciate a good balance of professionalism and authenticity!
Tailor Your Application: Make sure to tailor your application to the Deputy Guest Services Manager role. Mention specific responsibilities from the job description that resonate with your experience. We love seeing candidates who understand what we’re all about!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Guest Services Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development skills. Be ready to discuss specific situations where you’ve improved team performance or client satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and client relationship management. Think of examples where you've handled difficult situations or exceeded client expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.