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For Companies At a Glance
- Tasks: Lead a diverse team to deliver exceptional customer service and maintain high standards.
- Company: A top guest services provider in Greater London with a focus on excellence.
- Benefits: Full-time hours, professional growth opportunities, and personal wellbeing support.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Join a dynamic team and thrive in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading guest services provider in Greater London is seeking a Customer Service Team Lead to oversee daily operations at their client's office. The successful candidate will maintain high service standards while supervising a diverse team, building strong client relationships, and ensuring compliance with safety protocols.
Ideal applicants have previous supervisory experience and strong communication skills. The role offers full-time hours and various benefits, contributing to professional growth and personal wellbeing.
Customer Service Team Lead — People & Service Excellence employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — People & Service Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Team Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and client relations. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your supervisory experience! When chatting with potential employers, highlight specific examples of how you've led teams and improved service standards. This will help them see you as the perfect fit for their Customer Service Team Lead position.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, you'll be one step closer to landing that dream job in customer service excellence!
We think you need these skills to ace Customer Service Team Lead — People & Service Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and communication skills. We want to see how you've led teams and maintained high service standards in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Team Lead role. Share specific examples of how you've built strong client relationships in the past.
Showcase Your Compliance Knowledge: Since compliance with safety protocols is key, mention any relevant experience you have in this area. We love candidates who understand the importance of safety in guest services!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, do some homework on the guest services provider. Understand their values, mission, and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Lead, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team, resolved conflicts, or improved service standards in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication and Relationship Building
Strong communication skills are key for this role. Think of instances where you've built strong client relationships or effectively communicated with diverse teams. Be ready to discuss how you ensure everyone feels heard and valued in your team.
✨Prepare for Safety Protocol Questions
Since compliance with safety protocols is crucial, be prepared to discuss your understanding of these protocols and how you've implemented them in past roles. Highlight any training or initiatives you've led to promote safety within your team.
