At a Glance
- Tasks: Welcome guests, manage check-ins, and handle administrative duties in a dynamic environment.
- Company: Join Rapport Guest Services, a diverse and inclusive employer committed to excellence.
- Benefits: Enjoy travel discounts, wellness programs, and professional development opportunities.
- Other info: Part-time role with flexible hours and a supportive team environment.
- Why this job: Be the face of a vibrant company and make every guest feel valued!
- Qualifications: Outgoing personality with excellent communication skills and a passion for guest service.
The predicted salary is between 6774 - 6774 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We are looking for a Corporate Receptionist to join our Rapport team, based in London. You'll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming lobby environment. This is located in one of our busiest buildings, so perfect for someone looking for a highly dynamic and customer engaging role.
You will be working alongside a team of 4 Receptionists across 2 buildings. However, our contract extends across Victoria and London city, meaning you would be part of a team of approximately 40 Rapport Ambassadors.
Type of contract: Part-time, Permanent
Hours: 8 per week (Fridays, shift rota basis between 7:30 AM - 5:30 PM with flexibility as per business needs)
Salary: £6,774 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Deliver a warm and professional welcome to every guest, ensuring they feel acknowledged and valued from the moment they arrive. All interactions should consistently reflect the standards and values of the brand.
- Maintain a thorough understanding of the building's facilities and services in order to confidently advise, direct, and assist guests with any queries or navigation within the premises.
- Ensure that all guest and attendee details are accurately pre-registered in the system.
- Proactively follow up on any bookings missing names or key information to ensure a smooth arrival process on the day.
- Handle all enquiries and service requests in a timely, courteous, and efficient manner, whether received in person, over the phone, or via email, providing clear and helpful responses in line with professional standards.
- Provide operational support across various buildings as needed, adapting to changing demands and maintaining a consistent level of service and professionalism throughout each location.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
- Have an excellent command of English, verbal and written.
- Be creative, proactive, organized, detail-oriented, process-driven, and resourceful with a can-do attitude.
- Have the ability to work independently and as part of a large team.
- Display excellent personal presentation and interpersonal skills.
- Have passion to deliver excellent guest service in everything that they do.
- Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Corporate Receptionist - Part-time (8 hours) employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer that prioritises inclusivity and employee wellbeing, making it a fantastic place to work as a Corporate Receptionist in the vibrant city of London. With a strong focus on personal and professional growth, employees benefit from extensive learning opportunities, wellness programmes, and a supportive team environment that celebrates excellence through initiatives like the WOW Awards. Additionally, the company offers unique perks such as travel discounts and a paid day off for community service, ensuring a fulfilling and rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist - Part-time (8 hours)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rapport Guest Services. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your greeting! As a Corporate Receptionist, first impressions are everything. Stand in front of a mirror and practice how you would welcome guests. A warm smile and confident tone can make all the difference!
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks at once. Think of examples from past experiences where you juggled responsibilities effectively, as this role requires a proactive and organised approach.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you’re considered for the role that fits you best. Plus, it’s super easy to do!
We think you need these skills to ace Corporate Receptionist - Part-time (8 hours)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application for the Corporate Receptionist position. Highlight any relevant experience in front-of-house roles and how it aligns with what we’re looking for. This helps us see why you’d be a great fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Greeting
As a Corporate Receptionist, your first impression is crucial. Practice a warm and professional greeting that reflects the brand's values. You might even want to rehearse with a friend to get comfortable with your delivery.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past.
✨Dress to Impress
Make sure to dress smartly for your interview. As you'll be representing Rapport, your appearance should reflect professionalism and attention to detail. A polished look can boost your confidence and make a great impression.
