At a Glance
- Tasks: Be the welcoming face of our vibrant team, delivering exceptional guest experiences.
- Company: Join Rapport Guest Services, a proud inclusive employer and part of the LGBTQ+ community.
- Benefits: Enjoy travel discounts, wellness programs, fitness access, and professional development opportunities.
- Other info: Flexible part-time hours with a supportive team culture and growth opportunities.
- Why this job: Make a real impact by creating memorable experiences for guests in a dynamic environment.
- Qualifications: Excellent communication skills and a passion for guest services are essential.
The predicted salary is between 24000 - 30000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We're on the lookout for a remarkable Guest Services Ambassador to become part of our vibrant 12-person team. Serving as the first impression for employees and visitors alike, you will be instrumental in delivering a sophisticated, top-tier experience that reflects our passion for exceptional hospitality and distinctive guest care. This role is ideal for someone with excellent communication skills, keen attention to detail, and a natural ability to foster a warm yet elegant environment.
In this fast-paced, customer-focused role, your adaptability and teamwork will be essential. As the welcoming face of our front-of-house, your foresight and dedication to going above and beyond will ensure smooth day-to-day operations and leave every guest with a memorable experience.
Type of Contract: Part-time, Permanent
Hours: 24 hours per week, 3 days per week with flexibility as per business needs (Monday to Thursday, on a shift rota between 7 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS free access to the fitness studio which includes classes and peloton's, free access to a library of 10,000 books, weekly run club with the team, 40% off treatments in the wellness centre, free access to our Screen Room showing movies 3 weeks after release, free access to the rooftop restaurant.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Key Responsibilities:
- Maintain a clean, organised, and professional reception area, monitor supplies, and promptly report any maintenance issues.
- Greet and assist all guests and clients promptly with professionalism, eye contact, and a warm, friendly manner.
- Respond quickly and courteously to enquiries and requests received by phone, email, or in person, providing knowledgeable support.
- Manage visitor registration, track unregistered guests, and coordinate smooth handovers between staff members.
- Support concierge functions such as booking services, transport requests, and offering local recommendations.
- Provide regular updates and refreshments to guests waiting in the lounge, ensuring a welcoming atmosphere.
- Stay informed about team members, building events, and available facilities to guide visitors effectively.
- Participate in team meetings, training, and cross-training programs, cover shifts as necessary during absences.
- Follow safety, security, and fire protocols carefully, ensuring thorough communication during shift handovers.
Ideal Candidate Profile:
- Embodies our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Detail-oriented with a positive and approachable demeanor, making them a dependable and collaborative team member.
- Experienced in fast-paced environments such as retail, hospitality, travel, or corporate sectors, thriving under pressure.
- Passionate about guest services and committed to creating exceptional experiences for visitors and employees alike.
- Demonstrates adaptability and resilience, remaining proactive in ensuring smooth operations even during changes.
- Possesses excellent communication skills and a caring approach toward guest interactions.
- Familiarity with high-standard service environments and a strong interest in Environmental, Social, and Governance (ESG) principles.
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Corporate Receptionist - Part Time employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer that prioritises inclusivity and employee wellbeing, making it a fantastic place to work as a Corporate Receptionist. With a vibrant team culture, extensive learning and development opportunities, and unique benefits such as wellness programmes and community support initiatives, employees are empowered to thrive both personally and professionally. Located in a dynamic environment, you will play a key role in delivering outstanding guest experiences while enjoying a supportive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist - Part Time
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Corporate Receptionist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Practice your elevator pitch! You want to be ready to introduce yourself and highlight your skills in a way that grabs attention. Keep it short, sweet, and tailored to the hospitality vibe of Rapport Guest Services.
✨Tip Number 3
Show up at industry events or job fairs! This is a great way to meet potential employers face-to-face. Bring your best smile and be ready to chat about how you can contribute to creating exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Corporate Receptionist - Part Time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you embody our Rapport values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality or customer service. We love seeing how your skills align with what we’re looking for, so be specific about your past roles!
Keep It Professional Yet Warm:Remember, as a Corporate Receptionist, you’ll be the first point of contact for guests. Your application should reflect a balance of professionalism and warmth, just like how you’d greet a visitor at the reception.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Company
Before the interview, take some time to research Rapport Guest Services. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Corporate Receptionist, excellent communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully handled guest interactions or resolved issues, highlighting your ability to create a welcoming atmosphere.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you've maintained organisation in previous jobs or how you've ensured a high standard of service. You might even want to bring up specific instances where your keen eye for detail made a difference in guest satisfaction.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how they celebrate employee achievements. This shows that you're not just interested in the job, but also in contributing positively to their culture.
