At a Glance
- Tasks: Provide top-notch service to guests and manage reception duties with a friendly smile.
- Company: Join Rapport Guest Services, an award-winning company in Central London.
- Benefits: Enjoy exclusive travel discounts, grocery savings, wellness programs, and more.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team and make a real impact on guest experiences.
- Qualifications: Customer service experience and a passion for delivering exceptional service.
The predicted salary is between 13 - 16 £ per hour.
Join to apply for the Corporate Receptionist, Part-Time role at Rapport Guest Services.
Location: Central London
Contract: Part-time, Permanent
Hours: 15 per week (Mon–Fri, 12 PM – 3 PM)
About the Company
Rapport is an award‑winning specialist company that provides corporate organisations with fully managed front and back‑of‑house guest services. Our tailored services are delivered to clients in major cities in the UK, Ireland, the US and Hong Kong, including a range of blue‑chip companies of all sizes.
Main Responsibilities
- Providing the highest level of service and care to all of our client’s employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting.
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile.
- Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately), and communicating all updates to your team members.
- Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email.
- Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed.
- Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalating as necessary to your Superior.
The Ideal Candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Ideally, have at least one year of customer service experience in a similar role (e.g., front‑of‑house reception experience in a luxury hotel, premium airline, or corporate environment).
- Be enthusiastic with integrity, a can‑do attitude, and great attention to detail.
- Possess passion about delivering great service and taking responsibility for the contribution to the team.
- Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness and a safe workplace.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
Benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
- Savings on groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands.
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover.
- Regular emails filled with the best discounts and savings available.
- Receive cash rewards every time you spend and use them on a wide range of brands.
- Financial rewards – for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads).
- Contributory pension scheme.
- Access to wellness programs to promote mental health and well‑being of our Ambassadors.
- Employee Assistance Program to guide and support our team members.
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
- Learning & development opportunities to support your personal and professional development and growth.
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients.
- One Paid Day for Charity Work.
Why Rapport?
We are committed to equality of opportunity and inclusion within the workplace, celebrating everyone’s differences and diverse backgrounds. We have a range of employee networks under our “Be Yourself at Rapport” programme, and we support diversity and inclusion across all initiatives. Our Ambassadors’ mental and physical wellbeing is a priority, with wellness programmes and support. Rapport is also a Disability‑Confident Employer, partnering with external organisations to provide job opportunities for people with special educational needs and disabilities.
Corporate Receptionist, Part-Time 15 hours employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a supportive and inclusive work culture in the heart of Central London. With a strong focus on employee wellbeing, we provide numerous benefits including exclusive travel discounts, wellness programmes, and opportunities for personal and professional growth. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to deliver outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist, Part-Time 15 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rapport and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a guest or client. Be ready to share these during your chat!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional when you arrive for your interview. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Corporate Receptionist, Part-Time 15 hours
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Corporate Receptionist role. Highlight your customer service experience and any relevant skills that align with Rapport's values, like being brilliant and creating rapport.
Show Off Your Personality:We want to see your vibrant personality shine through in your application. Use a friendly tone and don’t be afraid to let your enthusiasm for delivering great service come across in your writing.
Be Detail-Oriented:Attention to detail is key for this role. Double-check your application for any typos or errors, and ensure that all your information is accurate and clearly presented. This shows us you care about quality!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the hiring process.
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, services, and what sets them apart in the corporate guest services industry. This knowledge will help you tailor your responses and show genuine interest.
✨Practice Your Customer Service Scenarios
As a Corporate Receptionist, you'll be the face of the company. Prepare for common customer service scenarios you might encounter. Think about how you would handle difficult guests or unexpected situations, and practice articulating your approach clearly.
✨Showcase Your Interpersonal Skills
During the interview, demonstrate your outgoing personality and great interpersonal skills. Use examples from your past experiences to highlight how you've successfully interacted with clients or colleagues, ensuring you convey warmth and professionalism.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're not only interested in the position but also in contributing positively to the team.
