At a Glance
- Tasks: Be the friendly face of our office, welcoming visitors and managing daily operations.
- Company: Join a top Big Four audit and accounting firm with a strong reputation.
- Benefits: Enjoy a professional environment with opportunities for growth and development.
- Other info: Perfect for high school and college students looking to kickstart their careers.
- Why this job: Make a positive impact while building your career in a dynamic workplace.
- Qualifications: No specific experience required; just bring your enthusiasm and professionalism.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a friendly and professional Corporate Receptionist to join our team and be the first point of contact for visitors and staff at one of our Rapport client’s offices in Leeds. The client is one of the Big Four leading audit and accounting firms, and you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office. Our team provides excellent service to all clients. We all bring different skills to the table, and that’s what makes us such a strong unit.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 8 AM and 4:30 PM, Occasional cover for events out of hours, usually in the evenings)
Salary: £29,647 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- PLUS, a daily food allowance!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Greeting visitors warmly and professionally, directing them to the appropriate person or department
- Answering emails and incoming phone calls efficiently and politely
- Managing the reception area, ensuring it is clean, organized, and well-stocked with supplies
- Providing general information about the company and its services to visitors and staff
- Managing visitor access by issuing badges and following security protocols
- Booking meeting rooms and arranging catering as needed
- Assisting the hospitality department during busy periods
- Always maintaining a positive and professional demeanour
- Ensure that maintenance issues are logged with appropriate departments and highlighted to Facilities Manager & GM.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Ideally have a minimum of one year experience in a five-star establishment (e.g. hotel, airline, or corporate environment).
- Possess excellent communication, interpersonal, and organisational skills.
- Be proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Have the ability to prioritise tasks and work independently while remaining flexible and adaptable.
- Be able to work as part of the team and create rapport with key stakeholders.
- Possess strong attention to detail and accuracy.
- Be welcoming, energetic, confident, innovative, passionate about delivering outstanding service.
- Display operational effectiveness and ensure all standards are adhered to.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application. To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
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Corporate Receptionist - Leeds employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester where employees are valued and encouraged to grow. With benefits like travel discounts, health programs, and a contributory pension scheme, team members enjoy a rewarding experience while contributing to the success of a Fortune Global 500 company. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist - Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport Guest Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport Guest Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist - Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport Guest Services:Your cover letter is your chance to shine! Tell us why you want to work at Rapport Guest Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
