At a Glance
- Tasks: Be the friendly face of our company, welcoming clients and managing events.
- Company: Join a multi-award-winning company that values inclusion and wellbeing.
- Benefits: Enjoy travel discounts, wellness programmes, and a paid day off for charity.
- Other info: Opportunities for growth and recognition in a supportive team.
- Why this job: Make a difference by providing excellent service in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Rapport is recruiting Corporate Receptionists and Guest Service Ambassadors who are passionate about delivering excellent service to our clients and their visitors. These roles are permanent, full‑time positions available in the West End, Canary Wharf, St James' and the City of London. Some positions are static, permanently based at one site, while others are network roles that cover multiple sites.
Employment Details
- Contract type: Permanent, Full‑time.
- Hours: 40 per week (Monday‑Friday).
- Holiday allowance: 20 days plus bank holidays.
Benefits
- Exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Contributory pension scheme.
- Wellness programmes, Employee Assistance Programme and digital GP services.
- Learning and development opportunities.
- Award recognition (WOW Awards).
- A paid day off each year to support a cause of your choice.
Responsibilities
- First point of contact for all clients and customers arriving at the building.
- Meet, greet and assist with queries and with meetings and events on site.
- Answer and redirect telephone calls and emails as appropriate.
- Set up and manage meeting rooms.
Ideal Candidate
- Values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Self‑starter with experience in a customer‑facing role.
- Excellent communication skills at all levels.
- Proficient in business administration, able to work independently or in a team.
- Great eye for detail, organisational and time‑management skills.
EEO and Inclusion Statement
Rapport Guest Services is a multi‑award‑winning company committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer and offer meaningful roles for individuals with additional needs.
Corporate Receptionist & Guest Services Pro (Full-Time) employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of London, where employees are valued for their contributions and encouraged to grow. With a strong commitment to inclusion and wellbeing, we provide comprehensive benefits including exclusive discounts, wellness programmes, and opportunities for professional development, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist & Guest Services Pro (Full-Time)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rapport's values like 'Create Rapport' and 'Be Brilliant'. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Corporate Receptionist, you'll be the first point of contact for clients. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Choose an outfit that reflects professionalism and aligns with the company's vibe. You want to look the part when you walk through those doors!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit for the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Corporate Receptionist & Guest Services Pro (Full-Time)
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering excellent service shine through. We want to see how much you care about making a positive impact on clients and visitors!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Corporate Receptionist role. Highlight your customer-facing experience and any relevant skills that match what we’re looking for in our ideal candidate.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This reflects the excellent communication skills we value!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Company
Before the interview, take some time to research the company and its values. Understanding Rapport's commitment to excellent service and inclusion will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Corporate Receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've delivered exceptional customer service or resolved issues effectively.
✨Practice Your Communication
Excellent communication skills are key for this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently.
✨Demonstrate Organisational Skills
Since the role involves managing meeting rooms and assisting with events, be ready to discuss how you stay organised and manage your time effectively. Share specific strategies or tools you use to keep everything on track.
