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- Tasks: Be the face of our company, managing calls and guest requests across various locations.
- Company: Join Rapport Guest Services, a multi-award-winning company known for exceptional service.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Why this job: Experience diverse roles in a supportive team while making a real impact on guest satisfaction.
- Qualifications: Must have at least one year of customer-facing experience and a passion for service.
- Other info: Flexible hours with opportunities for overtime and a paid day off for community service.
The predicted salary is between 28800 - 43200 £ per year.
Location: Various locations throughout London and the M25 (including the West End, the City, Canary Wharf, and Greater London)
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.
We seek a dynamic and adaptable individual who loves customer service and thrives in a team environment. Our Network Team plays a crucial role in supporting over 100 locations, stepping in during operational absences, such as vacations and training sessions. This position is perfect for receptionists who seek diversity and excitement in their work. You will gain exposure to various operations and teams, and we will provide comprehensive training on systems and procedures before assigning you to a site. While the role can be challenging, you will be part of an inclusive, innovative business that values teamwork.
Main responsibilities:
- Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
- Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
- Professionally managing all incoming and outgoing calls
- Collaborating with other departments and service providers to create a unified approach to guest satisfaction
- Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be willing to travel across London and M25
- Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
- Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
- Communicate effectively and adapt their working style to various environments
- Exhibit strong interpersonal skills and a positive, proactive attitude under pressure
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
About us:
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Corporate Mobile Receptionist employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Mobile Receptionist
✨Tip Number 1
Familiarise yourself with the various locations mentioned in the job description, such as the West End and Canary Wharf. Understanding these areas will help you demonstrate your knowledge of the role's requirements during any interviews.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled challenging situations in fast-paced environments. This will show that you can thrive under pressure, which is crucial for this role.
✨Tip Number 3
Research Rapport Guest Services and their values. Being able to articulate how your personal values align with theirs, such as teamwork and innovation, will make you a more appealing candidate.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts and locations. Since the role requires adaptability, showcasing your willingness to accommodate varying schedules will set you apart from other candidates.
We think you need these skills to ace Corporate Mobile Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments like hotels or corporate settings. Emphasise skills that align with the role, such as adaptability and strong interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in diverse environments. Mention specific examples of how you've successfully managed guest requests or collaborated with teams in previous roles.
Highlight Flexibility: Since the role requires flexibility in working hours and locations, make sure to mention your willingness to adapt to changing duties and schedules. This will demonstrate your readiness for the dynamic nature of the job.
Showcase Rapport Values: Familiarise yourself with Rapport's values and incorporate them into your application. Highlight experiences that reflect these values, such as teamwork, innovation, and a commitment to exceptional service.
How to prepare for a job interview at Rapport Guest Services
✨Showcase Your Customer Service Skills
As a Corporate Mobile Receptionist, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you successfully handled guest requests or resolved issues promptly and courteously.
✨Demonstrate Flexibility and Adaptability
This role requires you to be adaptable to changing duties and locations. Be ready to discuss how you've managed unexpected changes in previous jobs and how you thrive in dynamic environments.
✨Emphasise Team Collaboration
Since the position involves working closely with various teams, highlight your experience in collaborative settings. Share specific instances where you worked effectively with others to achieve a common goal.
✨Align with Company Values
Familiarise yourself with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. During the interview, express how your personal values align with theirs and provide examples of how you've embodied these principles in your work.
