Conferencing and Events Director

For our prestigious client in London & Glasgow. Do you excel at leading teams and creating outstanding hospitality experiences? We are seeking a forward‑thinking Conferencing and Events Director to guide a high‑performing team and elevate the workplace experience for one of our distinguished clients. In this influential position, you will represent the front line of the client environment, ensuring every visitor and guest receives a warm, polished, and seamless welcome. Alongside managing day‑to‑day conference operations, you will collaborate closely with the Client Services Director to enhance service delivery, inspire your team, and champion continuous improvement across the guest experience.

What The Role Involves

• Lead, motivate, and support a team of 28, including Front of House Ambassadors, Central Reservations, Community Ambassadors, and the Events team.
• Deliver an exceptional, world‑class welcome for every visitor, ensuring impeccable presentation and seamless service.
• Work alongside the Client Services Director on strategic projects, reporting, and daily operational responsibilities.
• Manage all Front of House functions, including scheduling, payroll submissions, visitor management systems, meeting room operations, and event logistics.
• Collaborate closely with internal partners, such as Facilities, Security and external suppliers to maintain a consistent and high‑quality guest experience.
• Mentor, coach, and develop team members through structured appraisals, performance reviews, and continuous support.
• Ensure full compliance with HSEQ and company standards, maintaining up‑to‑date SOPs and operational documentation.
• Serve as a key ambassador for both our organisation and our client’s brand.
• Plan, organise, and execute premium corporate events and conferences.
• Proven events and conference management experience is essential.

What We’re Looking For

• Proven experience leading Guest Services, Front of House, or Corporate Reception teams, ideally within professional services, luxury hospitality, or corporate events environments.
• A solid track record in planning, coordinating, and delivering corporate events and conferences.
• Strong leadership, coaching, and communication abilities, coupled with a genuine passion for developing people.
• Exceptional organisational skills and attention to detail, with the confidence to manage multiple priorities simultaneously.
• Proficiency in operational planning, scheduling, and producing accurate reports.
• A professional, polished presence with strong hospitality instincts and a proactive, solution‑oriented approach.
• High emotional intelligence, adaptability, and the ability to work effectively with diverse teams, stakeholders, and client groups.
• A natural alignment with our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.

Why You’ll Love Working With Us

• Financial Benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance.
• Future Security: Contributory pension scheme.
• Health & Wellbeing: Wellness programs, Employee Assistance Program, and digital GP services.
• Career Growth: Extensive learning and development opportunities.
• Celebrate Excellence: Recognition through WOW Awards for outstanding performance.
• Community Support: One paid day off per year to give back to a cause you care about.

About Us

Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.