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For Companies At a Glance
- Tasks: Be the friendly face of our community, ensuring a welcoming environment and smooth operations.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Why this job: Make a real impact by enhancing the workplace experience for everyone.
- Qualifications: Customer service passion, great communication skills, and MS Office proficiency.
- Other info: Flexible hours and a chance to support causes you care about!
The predicted salary is between 30000 - 42000 £ per year.
Overview
The role provides high-quality service to clients and customers while supporting the successful delivery of the ongoing project. It works closely with the Community Service Manager team to deliver business and operational support throughout the project lifecycle, including guest services, meeting room setup and cleanliness, reception and room bookings, client lunch service, and support for the internal coffee kiosk. The scope of activities is broad and centred on enhancing the experience of floor users and the overall working environment. The Site-Specific Community Ambassador will ensure a consistent and effective level of service across all floor-related matters, while also supporting the health and wellbeing of the workforce, fostering relationships, and building a strong workplace community throughout the duration of the ongoing project.
Type and Hours
- Type of contract: Full-time, 1-year Fixed-term contract
- Hours: 40 per week (Monday-Friday; 8 AM and 5 PM with some flexibility as per business needs)
What you will get
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Act as a welcoming first point of contact for guests, visitors, and staff, managing arrivals, enquiries, and meeting room experiences to agreed service standards.
- Coordinate meeting room setup, presentation, catering, and transitions to ensure spaces are consistently project-ready and disruption is minimised.
- Take ownership of client and employee interactions, resolving issues promptly and gathering feedback to improve service delivery during project change.
- Provide hands-on support to the ongoing project, including facilities coordination, space moves, furniture reconfigurations, and behind-the-scenes operational tasks as required.
- Maintain strong knowledge of building services, temporary changes, and project updates to guide users and support new ways of working, including digital service delivery.
- Monitor desk, floor, and office utilisation daily and support moves and transitions in line with project phases and firm strategy (e.g. shared and hot-desking).
- Log, track, and follow up on maintenance, cleaning, security, and supplier issues, ensuring timely resolution and clear communication.
- Act as the key floor contact, building effective relationships with partners, stakeholders, and floor representatives, and communicating project updates and progress.
- Carry out floor standards audits, support clear desk and storage requirements, and provide ongoing meeting room and booking support as project needs evolve.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Ideally, have previous experience in a similar role.
- Be passionate and driven to deliver the very highest levels of customer service.
- Have great interpersonal skills.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
- Be proficient in MS Word, Excel and other similar software packages.
- Understand professional etiquette.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Community Ambassador - 1 year FTC employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Ambassador - 1 year FTC
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rapport on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and community engagement. We want you to showcase your passion for creating a welcoming environment and your ability to handle challenges with ease.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm shine through. Rapport values a positive attitude and strong interpersonal skills, so don’t be shy about sharing your experiences and how they align with their values.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Community Ambassador - 1 year FTC
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you passionate about customer service.
Tailor Your Application: Make sure to tailor your application to the Community Ambassador role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport and their values. Understanding their commitment to customer service and community will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your Interpersonal Skills
As a Community Ambassador, strong interpersonal skills are key. Prepare examples from your past experiences where you’ve successfully managed client interactions or resolved issues. This will demonstrate your ability to create rapport and handle challenges effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy reception or coordinating a last-minute meeting room setup. Think through potential scenarios in advance and have clear, structured responses ready to showcase your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
