At a Glance
- Tasks: Welcome guests and provide exceptional customer service in a prestigious London office.
- Company: Join Rapport Guest Services, an inclusive employer committed to diversity and excellence.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Join a supportive team culture with opportunities for personal and professional growth.
- Why this job: Be the face of a leading law firm and make every visitor's experience memorable.
- Qualifications: Outstanding communication skills and a passion for delivering top-notch service.
The predicted salary is between 24000 - 27000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We are looking for a Corporate Receptionist with a vibrant, engaging personality and a genuine passion for delivering exceptional customer service to join Rapport at one of our client's prestigious London offices. Based at the client's flagship building near London Bridge, home to one of the world's leading Magic Circle law firms, you will be the face of the organisation and the first point of contact for clients, visitors, suppliers, and colleagues. As the person who sets the tone for every visitor's experience, you will provide a warm, professional, and memorable welcome while ensuring the highest standards of service are always maintained. This is a fantastic opportunity for someone who thrives in a client facing environment, enjoys building strong relationships, and is looking to become part of a friendly, supportive, and high performing team.
We are an award-winning team of 22 professionals across two locations. You will join our exceptional Reception team in London while working closely with our Operations Helpdesk team in Newcastle. Together, you will help foster a collaborative, supportive, and unified team culture across both sites.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
- Lobby Hosting and delivering a warm, professional, and memorable welcome to guests, clients, suppliers, and colleagues.
- Acting as the first point of contact for all visitors and key stakeholders.
- Liaising with hosts and, where required, escorting visitors to their designated meeting or conference room.
- Reporting, monitoring, and logging faults and maintenance issues to ensure timely resolution.
- Coordinating with key service teams, including catering, maintenance, security, technical support, room bookings, and cleaning, to ensure a seamless customer experience.
- Issuing and managing visitor and contractor passes in accordance with site procedures and security requirements.
- Maintaining a professional, welcoming, and well-presented reception and lobby environment at all times.
- Ensuring all visitor interactions are handled courteously, efficiently, and in line with company standards.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Possess outstanding communication and interpersonal skills, with the ability to handle challenging situations professionally and with confidence.
- Demonstrate initiative by identifying creative ways to improve processes, enhance service delivery, and drive efficiency.
- Be proactive, adaptable, and flexible, with excellent attention to detail and a genuine eagerness to learn and develop.
- Have a warm, approachable personality that enables you to build strong relationships with a wide range of stakeholders.
- Show a genuine passion for delivering outstanding service and consistently exceeding expectations.
- Enjoy working collaboratively as part of a team while taking ownership of your responsibilities and contributing to a positive workplace culture.
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Client Services Receptionist employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer that prioritises inclusivity and employee wellbeing, making it a fantastic place to work as a Client Services Receptionist in the heart of London. With a vibrant work culture that celebrates collaboration and personal growth, employees enjoy numerous benefits including exclusive discounts, wellness programmes, and opportunities for professional development. Join a supportive team where your contributions are recognised and valued, all while being part of a prestigious environment at one of the world's leading law firms.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport Guest Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport Guest Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport Guest Services:Your cover letter is your chance to shine! Tell us why you want to work at Rapport Guest Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
