Client Services Manager

Central London | £46,000 | Full-time, Permanent

We’re looking for an experienced and service-driven Client Services Manager to lead a high-profile Front of House operation for a prestigious accountancy and business advisory firm. This is a rare opportunity to shape the future of client services within a flagship workplace environment — including involvement in the launch of a brand-new, state-of-the-art building in Central London.

About The Role

As Client Services Manager, you’ll take ownership of the day-to-day operation while continuously evolving the service to meet the needs of a dynamic corporate environment. You’ll lead, coach and inspire your team, ensuring every interaction reflects best-in-class service.

Although this position initially covers maternity leave (starting 1 February 2025), it is offered on a permanent, full-time contract. Following the cover period, you’ll be redeployed to another site within the Rapport portfolio (subject to T&Cs).

Working Pattern

• 40 hours per week
• Monday to Friday, shift rota between 7:00am and 7:00pm

What You’ll Be Responsible For

• Leading a multi-disciplinary Front of House team to consistently deliver outstanding service
• Owning onsite operations, ensuring performance aligns with agreed SLAs and KPIs
• Building trusted relationships with the client and key stakeholders at all levels
• Using data and insights to produce meaningful monthly and quarterly performance reports
• Driving continuous improvement and innovation across client services
• Developing, maintaining and embedding robust SOPs
• Coaching, mentoring and supporting team members to reach their full potential
• Remaining closely connected to the client’s business priorities and expectations

Who We’re Looking For

You’ll be a confident and engaging leader who thrives in polished, fast-paced environments and takes pride in delivering exceptional guest experiences.

You Will Ideally Bring

• Proven leadership experience within front of house, hospitality, premium service, or corporate environments
• Strong project management and organisational skills
• A naturally proactive, solutions-focused mindset
• Excellent communication skills, both written and verbal
• The ability to build strong rapport with clients, VIPs and internal teams
• A genuine passion for service excellence and continuous improvement
• You’ll also align with Rapport’s values: Create Rapport | Be Brilliant | Innovative Spirit | Walk Tall | Stronger Together

What’s In It for You

• Generous food allowance, including complimentary daily breakfast, lunch and refreshments while on duty
• Travel and grocery discounts, life assurance and cash reward schemes
• Contributory pension for long-term security
• Wellbeing support including EAP and digital GP services
• Ongoing learning and career development opportunities
• Peer recognition through the WOW Awards
• One paid volunteering day each year to support a cause you care about.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.