At a Glance
- Tasks: Be the friendly face of our company, welcoming guests and providing top-notch service.
- Company: Join Rapport, a multi-award-winning guest services company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and unlimited learning opportunities.
- Other info: Part-time role with flexible hours and a supportive team environment.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Outgoing personality, excellent English skills, and a passion for guest service.
The predicted salary is between 21169 - 21169 £ per year.
Position Overview: Corporate Receptionist to join our Rapport team, based in London Victoria. Responsible for the ground floor reception, you will be the first point of contact for all guests entering the building, conducting visitor check‑in, administration, and lobby hosting. You will work across three buildings within the shift, all within close proximity. The contract covers Victoria and London city, and you will be part of a team of approximately 40 Rapport Ambassadors. Contract: Part‑time, Permanent. Hours: 25 per week (Monday‑Friday, shift rota basis between 10AM–3PM). Salary: £21,169 per annum.
Key Responsibilities:
- Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards.
- Maintain awareness of building facilities to advise and direct guests appropriately.
- Ensure all attendees are pre‑registered and bookings without names are reconfirmed on the day.
- Proactively deal with enquiries and requests in person, via telephone or email, in a timely and professional manner.
- Support different buildings, depending on the demand of the operation.
Qualifications & Skills:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Outgoing personality with the ability to build rapport with key stakeholders, including internal, external and VIPs.
- Excellent command of English, both verbal and written.
- Creative, proactive, organised, detail‑oriented, process‑driven, and resourceful with a can‑do attitude.
- Ability to work independently and as part of a large team.
- Display excellent personal presentation and interpersonal skills.
- Passion for delivering excellent guest service in everything you do.
- Preferably previous experience in front‑of‑house within a luxury hotel, premium airlines, or a corporate business environment.
Benefits:
- Exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Contributory pension scheme for a stable financial future.
- Access to wellness programs, an Employee Assistance Program and digital GP services.
- Unlimited learning and development opportunities to elevate your career.
- Annual paid day off to support a cause you’re passionate about.
About Us:
Rapport Guest Services is a multi‑award‑winning company delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Corporate Receptionist - Part time in City of Westminster employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of London Victoria. With a strong commitment to employee wellbeing and development, we provide extensive learning opportunities, exclusive discounts, and a supportive environment that values diversity and inclusion. Join our dedicated team of Rapport Ambassadors and enjoy a fulfilling role where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist - Part time in City of Westminster
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Rapport Guest Services and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Rapport Guest Services and let us see your personality shine through!
We think you need these skills to ace Corporate Receptionist - Part time in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Rapport Guest Services.
Get Familiar with Our Brand:Before applying, take some time to learn about Rapport Guest Services and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Rapport Guest Services.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Rapport Guest Services will surely appreciate.
