At a Glance
- Tasks: Lead a premium Front of House operation and deliver exceptional workplace experiences.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programmes, and excellent learning opportunities.
- Other info: Be part of a diverse team committed to inclusion and wellbeing.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for exceptional guest service.
The predicted salary is between 58000 - 63000 € per year.
Rapport is looking for an experienced and inspiring Account Manager to lead a high‑profile Front of House operation within a premium corporate environment and deliver an exceptional workplace experience across a multi‑service account. This senior operational leadership role blends strategic leadership, operational excellence, financial accountability and people development to ensure consistent high performance, innovation and an outstanding client experience.
Type of contract: Full‑time, Permanent
Hours: 40 hours per week (Monday‑Friday, shift rota basis between 8 AM and 5 PM)
Salary: £58,000 – £63,000
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure Your Future: Benefit from a contributory pension scheme
- Health Matters: Access wellness programmes, Employee Assistance Programme and digital GP services
- Thrive Personally & Professionally: Excellent learning and development opportunities
- Celebrate Excellence: Recognition through WOW Awards
- Give Back: One paid volunteering day each year to support a cause important to you
Key Responsibilities:
- Lead the overall Front of House operation, ensuring exceptional, seamless and consistent service delivery across all areas
- Build strong relationships with clients, stakeholders and key partners, acting as a trusted operational lead
- Drive service excellence through KPI and SLA management, audits and continuous improvement initiatives
- Champion innovation and enhance the customer journey through feedback, insight and service optimisation
- Oversee financial performance including budgets, payroll, purchasing compliance and cost management
- Lead, inspire and develop management teams and ambassadors, creating a positive and high‑performing culture
- Support recruitment, succession planning, training and engagement initiatives across the operation
- Maintain a visible, hands‑on leadership presence whilst ensuring full compliance with Health & Safety, security and company procedures
- Support the delivery of events, activations and workplace experience initiatives
- Deliver regular reporting, business reviews and performance updates to clients and senior stakeholders
The Ideal Candidate Will:
- Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have strong operational and project management skills
- Ideally have leadership experience within luxury hospitality, premium airlines, workplace experience or corporate environments
- Be passionate about delivering exceptional guest service
- Be adaptable, proactive, organised and solutions‑focused with a positive attitude
- Have excellent communication and stakeholder management skills
- Be confident building relationships with clients, VIPs and internal teams
About Us: Rapport Guest Services is a multi‑award‑winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK & Ireland, we combine a people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.
Account Manager - Front of House Services employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With a strong commitment to inclusion and a people-first approach, employees benefit from extensive learning opportunities, competitive financial rewards, and a supportive environment that celebrates excellence and innovation. Located in a premium corporate setting, this role as an Account Manager allows you to lead a high-profile operation while enjoying exclusive perks and the chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Front of House Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your passion for delivering exceptional service and your fit for the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in operational leadership and client relationship management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager - Front of House Services
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about delivering exceptional guest service and creating a fantastic workplace experience.
Tailor Your CV:Make sure your CV is tailored to the Account Manager position. Highlight your relevant experience in operational leadership and project management, especially in luxury hospitality or corporate environments. We love seeing how your skills align with our values!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your achievements and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we love seeing candidates who take the initiative to connect with us directly.
How to prepare for a job interview at Rapport Guest Services
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how Rapport operates and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Account Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or project. Highlight how you inspired others and drove service excellence, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to client management or operational challenges you've faced before. Practise articulating your thought process and the outcomes of your actions.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about their approach to innovation in service delivery or how they measure success in the Front of House operation. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
