At a Glance
- Tasks: Lead and innovate Front of House operations across a prestigious corporate account portfolio.
- Company: Join Rapport Guest Services, a multi-award-winning company committed to inclusion and exceptional service.
- Benefits: Enjoy travel discounts, wellness programmes, pension scheme, and paid volunteering days.
- Other info: Dynamic role with opportunities for global involvement and career growth.
- Why this job: Make a real impact by enhancing workplace experiences and leading high-performing teams.
- Qualifications: Proven senior leadership experience in corporate hospitality and strong client relationship skills.
The predicted salary is between 60000 - 80000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Rapport is looking for an exceptional Account Director to lead a high-profile Front of House operation across a prestigious corporate account portfolio that will initially incorporate UK&I and Europe. This is a strategic leadership role responsible for driving operational excellence, service innovation, client partnership and team performance across multiple locations, with the opportunity for wider global involvement.
A key focus of this role will be leading and managing the transition of "European Rapport" programmes, ensuring new initiatives, operational changes and service models are successfully embedded across the portfolio. You will also support wider global Rapport programmes and strategic client projects where required.
As the senior lead across the account, you will act as the main point of contact for all Front of House operations, ensuring a seamless and consistent workplace experience across receptions, reservations and community management functions. You will build strong relationships with senior stakeholders, lead high-performing teams and drive continuous improvement across all areas of the operation.
This role requires a visible and engaging leader who can balance strategic thinking with operational delivery, whilst championing Rapport's culture, values and service standards.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure Your Future: Benefit from a contributory pension scheme
- Health Matters: Access wellness programmes, Employee Assistance Programme and digital GP services
- Thrive Personally & Professionally: Excellent learning and development opportunities
- Celebrate Excellence: Recognition through WOW Awards
- Give Back: One paid volunteering day each year to support a cause important to you
Key Responsibilities
- Lead all Rapport Front of House operations across the account portfolio
- Manage the transition and implementation of "European Rapport" programmes across the business
- Support wider global Rapport programmes and strategic client projects where required
- Act as the senior operational contact for the client and key stakeholders
- Build and maintain strong relationships with Executive Assistants, senior leadership teams and clients
- Oversee receptions, reservations, community management and guest experience operations
- Drive consistency of service standards, operational excellence and audit performance across all sites
- Lead innovation initiatives and implement best practice across the portfolio
- Prepare and present monthly and quarterly business reviews and client reporting packs
- Ensure Rapport policies, procedures and service standards are consistently delivered
- Lead, develop and inspire management teams across the operation
- Ensure regular communication, team talks, 1:1s and succession planning are embedded across all locations
- Maintain a strong visible presence across sites, building trusted relationships with both clients and teams
About You
- Proven senior leadership experience within workplace experience, corporate hospitality or premium customer service environments
- Experience leading multi-site operations, transitions and large-scale service implementations
- Strong client relationship management and stakeholder engagement skills
- Commercially aware with experience managing operational performance and budgets
- Confident presenting to senior stakeholders and leading business reviews
- Strategic mindset with the ability to drive innovation and continuous improvement
- Passionate about people, service excellence and creating exceptional workplace experiences
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Account Director – Front of House Services employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer that prioritises inclusivity and employee wellbeing, offering a vibrant work culture where team members can thrive both personally and professionally. With a strong focus on operational excellence and service innovation, employees benefit from extensive learning opportunities, recognition programmes, and a commitment to community engagement through paid volunteering days. Located across prestigious corporate accounts in the UK and Europe, Rapport fosters a dynamic environment that champions service excellence and empowers its workforce to build meaningful relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director – Front of House Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Rapport. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Rapport's values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission of service excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style can drive operational excellence and innovation. We want to hear how you can make a difference in our Front of House operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Account Director – Front of House Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in leading multi-site operations and managing client relationships, as these are key aspects of the job.
Showcase Your Leadership Skills:We want to see how you've led teams and driven operational excellence in previous roles. Share specific examples that demonstrate your ability to inspire and develop high-performing teams.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:To ensure your application is seen, please apply directly through our website. This helps us manage applications more effectively and keeps everything organised on our end.
How to prepare for a job interview at Rapport Guest Services
✨Know Your Stuff
Before the interview, dive deep into Rapport Guest Services and their Front of House operations. Understand their values, culture, and recent initiatives. This will not only help you answer questions but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
Prepare examples that highlight your senior leadership experience, especially in multi-site operations and client relationship management. Be ready to discuss how you've driven operational excellence and innovation in previous roles.
✨Engage with Stakeholders
Since this role involves building strong relationships with senior stakeholders, think of ways to demonstrate your communication skills. Prepare to discuss how you've successfully managed stakeholder expectations and fostered collaboration in past projects.
✨Be Ready for Strategic Thinking
Expect questions that assess your strategic mindset. Think about how you can drive continuous improvement and implement best practices. Be prepared to share your vision for enhancing workplace experiences and operational performance.
