At a Glance
- Tasks: Manage day-to-day operations for a luxury fashion brand's eCRM programme.
- Company: Join RAPP, a leading precision marketing agency with a focus on growth and empathy.
- Benefits: Collaborative culture, career progression, and the chance to work with iconic brands.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team delivering exceptional customer engagement experiences.
- Qualifications: Experience in eCRM account management and excellent communication skills required.
The predicted salary is between 33075 - 40425 £ per year.
WHO WE ARE
We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviours, and aspirations. We foster an inclusive workplace that emphasises personal well-being.
THE ROLE
We are looking for a talented and driven Account Manager to join our team at RAPP London, supporting one of the world’s most iconic luxury fashion brands: Ralph Lauren. This is a unique opportunity to work on a full-service account, across data, technology and creative, delivering best-in-class customer engagement experiences for a globally recognised brand.
The Opportunity
As an Account Manager, you will play a pivotal role in the day-to-day running of the large-scale eCRM programme, spanning multiple workstreams including BAU campaigns, and Special Projects. You’ll be the key day-to-day contact between internal teams and client stakeholders, ensuring seamless delivery, proactive planning, and strategic alignment. You will report directly into the Business Director, providing a great opportunity for growth and progression, at one of the world’s leading customer engagement agencies. You will thrive in a high energy, fast paced environment and will understand the unique challenges of running a busy eCRM account within an agency.
You will be able to hit the ground running, working with a team of project managers across multiple workstreams (BAU and Special Projects). As well as ensuring the day-to-day projects are running smoothly, you will be forward thinking, incredibly organised, comfortable trouble shooting, course correcting, and rolling your sleeves up. You will build and maintain strong relationships with key client stakeholders, acting as a trusted advisor and day-to-day contact. Working collaboratively with a team of Project Managers and cross-functional specialists (data, creative, tech) to ensure smooth workflow / delivery. You will identify opportunities for process improvements to increase efficiency, reduce errors, and enhance client satisfaction. You will uphold high standards across all deliverables, ensuring campaigns meet SLAs and internal teams are supported with any process challenges.
Role Requirements
- Previous experience in loyalty, data, eCRM account management within a fast-paced agency environment.
- Excellent communication and stakeholder management skills.
- Highly organised, responsive, detail-oriented, and proactive.
- Comfortable working across multiple projects and deadlines.
- A natural collaborator who thrives in a team but can also lead initiatives independently.
- Passionate about customer engagement, digital innovation, and delivering exceptional client service.
- A self-starter, with a positive, can-do attitude!
We are RAPP. And we can’t wait to meet you.
Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.
We will process your personal data in accordance with our Recruitment Privacy Notice.
Account Manager in London employer: RAPPLTUK RAPP
At RAPP London, we pride ourselves on being a leading precision marketing agency that champions individuality and inclusivity in both our solutions and workplace culture. As an Account Manager, you will have the unique opportunity to work with a globally recognised luxury brand, fostering personal growth through collaborative projects and strategic client engagement. Our commitment to employee well-being and professional development ensures that you will thrive in a dynamic environment while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for RAPPLTUK RAPP and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like RAPPLTUK RAPP are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with RAPPLTUK RAPP on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at RAPPLTUK RAPP. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit RAPPLTUK RAPP. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of RAPPLTUK RAPP:Show us that you’ve done your homework! In your application, briefly mention what you admire about RAPPLTUK RAPP’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at RAPPLTUK RAPP
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at RAPPLTUK RAPP will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At RAPPLTUK RAPP, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
