Overview
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military operations, high-security facilities, and checkpoints. Our mission is to support the fight against terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning system configurations that utilise low-, medium-, and high-energy X-ray technologies—individually or in combination—to meet the specific security needs of our customers.
Role Overview
We are seeking a dedicated and technically skilled Field Service Engineer to join our team. In this role, you will be responsible for the installation, maintenance, repair, and support of Rapiscan's industry-leading security screening systems.
Working across our full product portfolio, including X-ray, CT, Checkpoint, and Trace Detection systems, you will ensure equipment operates at peak performance while delivering exceptional customer service.
This position primarily covers the North West, North East, and Midlands regions, supporting a diverse customer base including airports, government facilities, prisons, critical infrastructure sites, transportation hubs, and commercial environments. You will play a key role in maintaining the safety and security of these vital locations through the effective servicing and support of advanced security screening equipment.
Responsibilities
- Install, commission, maintain, and repair Rapiscan security screening systems, including X-ray, CT, Checkpoint, and Trace Detection technologies.
- Respond to service call-outs and provide onsite support across customer locations in the North West, North East, and Midlands.
- Deliver remote technical support to customers and distributor engineers, ensuring timely issue resolution.
- Work closely with Project Managers, Engineering, Logistics, and Quality teams to support installations, upgrades, and continuous improvement initiatives.
- Complete service documentation, maintenance records, and non-conformance reports accurately and on time.
- Support customer demonstrations and provide technical feedback to Product Management and Engineering teams.
Qualifications
- Qualified in Electrical, Electronic, Mechanical Engineering, or a related discipline, or equivalent field service experience.
- Proven experience servicing and supporting complex electrical and mechanical systems in a customer-facing environment.
- Strong fault-finding and diagnostic skills with the ability to resolve technical issues independently.
- Experience with X-ray, CT, security screening, medical imaging, or similar high-tech equipment is highly desirable.
- Knowledge of PLCs, electronics, hydraulics, high-voltage systems, or industrial engineering equipment would be advantageous.
- Self-motivated, flexible, and able to work effectively under pressure in a fast-paced environment.
- Willingness to travel extensively the north west, north east and midlands
- Eligible to obtain airport security clearance and SC Clearance.
- Full UK driving licence required.
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Field Service Engineer North West Regions in Stoke-on-Trent employer: Rapiscan Systems
At Rapiscan Systems, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and involvement in cutting-edge projects that make a real difference in global security. Located in a dynamic environment, our team enjoys a supportive atmosphere where every contribution is valued, making it an ideal place for passionate individuals to thrive in their careers.
