Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate field service teams and manage customer requests efficiently.
- Company: Join Rapiscan Systems, a leader in detection technology for security solutions.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a difference in security while working in a dynamic and supportive environment.
- Qualifications: 3-5 years of experience in a similar role; D365 knowledge is a plus.
- Other info: Office-based in the UK with occasional domestic travel.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Rapiscan Systems is a world leader in advanced detection technology, delivering cutting‑edge cargo and vehicle inspection systems that protect borders, ports, military sites, and high‑security facilities. We design and manufacture innovative X‑ray solutions that help customers detect threats, stop illegal activity, and operate with confidence.
Role Overview
We are now looking for a highly organised Service Coordinator to support our EMEA Field Service Team and ensure smooth, efficient, and customer‑focused delivery of service activities. As a Service Coordinator, you will play a key role in the day‑to‑day running of our service operations. You will manage engineer allocation, customer requests, planned maintenance, and service‑related administration while ensuring a consistent and high‑quality service experience across the EMEA region.
Responsibilities
- Coordinate daily activities for the EMEA Field Service team.
- Allocate jobs to engineers and schedule planned maintenance.
- Create and issue customer service quotations and raise service orders.
- Manage non‑project installations end‑to‑end.
- Support information flow from the out‑of‑hours call centre.
- Communicate with field service, account managers, supply chain, tech support, and partners.
- Liaise with overseas distributors and ensure accurate documentation.
- Track quotes and update bookings in D365.
- Post service orders and ensure cost/inventory accuracy.
- Ensure all field service jobs are closed with complete documentation.
- Support service admin and maintain accurate systems.
- Drive continuous improvement and scalable processes.
- Maintain KPIs and produce reports.
- Support management initiatives.
- Office‑based with occasional travel.
Qualifications
- At least 3‑5 years’ experience in a similar role
- D365 experience desirable
- Microsoft Packages
- Microsoft CRM
NOTICE TO THIRD PARTY AGENCIES
OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
#J-18808-Ljbffr
Service Coordinator employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to security and detection technology. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in service coordination.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Service Coordinator position!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight relevant experience, especially in coordinating teams and managing service requests. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Showcase Your ERP Experience: Since D365 experience is desirable, make sure to mention any relevant experience you have with ERP systems. We want to know how you've used these tools to streamline processes and improve efficiency in your previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Rapiscan Systems
✨Know the Company Inside Out
Before your interview, make sure you research Rapiscan Systems thoroughly. Understand their products, services, and the specific role of a Service Coordinator. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Coordination Skills
As a Service Coordinator, you'll be managing multiple tasks simultaneously. Prepare examples from your past experience where you've successfully coordinated teams or projects. Highlight your ability to handle customer requests and engineer job allocations efficiently.
✨Familiarise Yourself with D365
Since D365 experience is desirable for this role, brush up on your knowledge of the software. If you have prior experience, be ready to discuss how you've used it in your previous roles. If not, consider watching some tutorials to get a basic understanding.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, service management initiatives, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
