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For Companies At a Glance
- Tasks: Coordinate service operations and ensure customer satisfaction daily.
- Company: Join Rapiscan Systems, a leader in detection technology for security solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real impact by helping combat global threats and enhancing safety.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Be part of a dynamic team dedicated to innovation and security.
The predicted salary is between 28800 - 48000 £ per year.
Rapiscan Systems is a world leader in advanced detection technology, delivering cutting‑edge cargo and vehicle inspection systems that protect borders, ports, military sites, and high‑security facilities. We design and manufacture innovative X‑ray solutions that help customers detect threats, stop illegal activity, and operate with confidence.
Role Overview
We are now looking for a highly organised Service Coordinator to support our EMEA Field Service Team and ensure smooth, efficient, and customer‑focused delivery of service activities. As a Service Coordinator, you will play a key role in the day‑to‑day running of our service operations. You will manage engineer allocation, customer requests, planned maintenance, and service‑related administration while ensuring a consistent and high‑quality service experience across the EMEA region.
Key Responsibilities
- Coordinate daily activities for the EMEA Field Service team.
- Allocate jobs to engineers and schedule planned maintenance.
- Create and issue customer service quotations and raise service orders.
- Support information flow from the out‑of‑hours call centre.
- Communicate with field service, account managers, supply chain, tech support, and partners.
- Liaise with overseas distributors and ensure accurate documentation.
- Track quotes and update bookings in D365.
- Post service orders and ensure cost/inventory accuracy.
- Ensure all field service jobs are closed with complete documentation.
- Support service admin and maintain accurate systems.
- Drive continuous improvement and scalable processes.
- Maintain KPIs and produce reports.
- Support management initiatives.
- Office‑based with occasional travel.
Qualifications
- At least 3-5 years’ experience in a similar role
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Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in detection technology and security systems. Understanding how Rapiscan Systems' products work and their applications will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the security and detection industry. Attend relevant events or join online forums to connect with current employees or industry experts who can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in coordinating services or projects, especially in high-pressure environments. Be ready to share specific examples that demonstrate your problem-solving skills and ability to manage multiple tasks effectively.
✨Tip Number 4
Research the challenges faced by the industry, such as combating terrorism and drug smuggling. Being knowledgeable about these issues will show your commitment to the role and help you articulate how you can contribute to the company's mission.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description for the Service Coordinator position carefully. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in service coordination or related fields. Use specific examples to demonstrate how your skills align with the requirements outlined by Rapiscan Systems.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Mention your understanding of the company's mission in combating threats and how you can contribute.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rapiscan Systems
✨Understand the Industry
Familiarise yourself with the detection technology sector, especially focusing on cargo and vehicle inspection systems. Knowing the challenges faced by companies like Rapiscan Systems will help you demonstrate your interest and understanding during the interview.
✨Highlight Relevant Experience
Be prepared to discuss your previous roles that relate to service coordination or similar fields. Use specific examples to illustrate how your skills can contribute to combating issues like terrorism and smuggling, which are central to the company's mission.
✨Showcase Problem-Solving Skills
Service coordinators often face unexpected challenges. Prepare to share instances where you've successfully resolved issues or improved processes in past roles. This will show your potential employer that you can handle the demands of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s technology and future projects. This not only shows your enthusiasm for the role but also your proactive approach to understanding how you can fit into their vision.
