Overview
Rapiscan Systems, part of OSI Systems, Inc., is a global leader in security inspection technology. We provide advanced screening solutions that help protect people, infrastructure, and international trade across the world. Our innovative technologies support customs agencies, border security, aviation authorities, law enforcement, military organisations, and security professionals in detecting threats, preventing smuggling, and safeguarding communities. With more than 100,000 systems installed worldwide, we are at the forefront of security and inspection innovation
Overview
Rapiscan Systems, part of OSI Systems, Inc., is a global leader in security inspection technology. We provide advanced screening solutions that help protect people, infrastructure, and international trade across the world. Our innovative technologies support customs agencies, border security, aviation authorities, law enforcement, military organisations, and security professionals in detecting threats, preventing smuggling, and safeguarding communities. With more than 100,000 systems installed worldwide, we are at the forefront of security and inspection innovation
Location: Midlands - Stoke on Trent/ Birmingham Regions
Are you an experienced Field Service Engineer with a passion for solving complex technical challenges and delivering outstanding customer service? Rapiscan Systems is seeking a talented engineer to support our RTT, CT, Checkpoint, BPI and Trace product portfolio across customer sites throughout the UK.
Responsibilities
- Install, configure and commission advanced screening and detection systems.
- Carry out preventative maintenance and system upgrades.
- Diagnose and repair electrical, mechanical, electronic, software and networking faults.
- Provide professional technical support to customers and stakeholders.
- Complete service documentation and maintenance records accurately.
- Participate in an on-call and standby rota.
- Deliver operator and technical training when required.
- Conduct site surveys and provide technical recommendations.
Qualifications
- Previous customer-facing engineering, service or maintenance experience.
- Strong fault-finding and diagnostic skills.
- Experience with electronic and computer-based systems.
- Knowledge of PC hardware, software configuration and basic networking.
- Excellent communication and customer service skills.
- Engineering qualification such as BTEC, HNC, NVQ, City & Guilds or equivalent experience.
- Full UK driving license and willingness to travel.
Desirable Experience
- X-ray inspection systems
- CT technology
- Security screening equipment
- PLC controls and automation systems
- Complex electro-mechanical equipment
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Field Service Engineer - Midlands in Salfords employer: Rapiscan Systems
At Rapiscan Systems, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and involvement in cutting-edge projects that make a real difference in global security. Located in a dynamic environment, our team enjoys a supportive atmosphere where every contribution is valued, making it an ideal place for passionate individuals to thrive in their careers.
