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- Tasks: Install, maintain, and troubleshoot advanced detection systems at customer sites.
- Company: Join Rapiscan Systems, a leader in security technology with a commitment to innovation.
- Benefits: Full-time role with opportunities for travel and hands-on experience in tech.
- Why this job: Make a real difference in security while developing your technical skills.
- Qualifications: Customer-facing technical experience and recognised engineering qualifications required.
- Other info: Dynamic work environment with potential for career growth and travel opportunities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high‑threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low‑, medium‑, and high‑energy X‑ray technology—or combinations thereof—to meet unique security requirements. Our commitment to imaging excellence, innovative design, and uncompromising quality ensures best‑in‑class performance, reliability, and operator satisfaction.
This hands‑on, customer‑facing position is responsible for installing, maintaining, troubleshooting, and repairing complex detection systems. Acting as a technical expert and liaison, you will ensure optimal system performance and customer satisfaction across Rapiscan’s RTT, CT, Checkpoint, BPI, and Trace products in the UK. While primarily based around Heathrow, occasional travel across southern regions and overseas may be required.
Responsibilities:- Install, repair, and maintain Rapiscan systems at customer sites (primarily Heathrow, with UK/Ireland and overseas coverage as needed).
- Perform routine preventive and breakdown maintenance.
- Provide out‑of‑hours standby support as part of a team rota.
- Deliver basic operator and technical training at customer premises.
- Conduct site surveys and advise on technical requirements prior to installations.
- Diagnose and resolve faults across electrical, mechanical, and software components.
- Complete service documentation, engineering change requests, and maintain accurate records.
- Provide feedback to Engineering, Product Management, and QA for continuous improvement.
- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
- Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
- Duties may be modified or assigned at any time to meet the needs of the business.
- Proven experience in a customer‑facing technical role.
- Flexibility to travel at short notice.
- Ability to work under tight deadlines and customer pressure.
- Recognised engineering qualifications (BTEC, City & Guilds, HNC or equivalent).
- Strong electronics and computer skills; proficiency in Microsoft Office.
- Knowledge of IT networking (CCNP or equivalent preferred).
Field Service Engineer in Salfords employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Salfords
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rapiscan Systems on LinkedIn. A friendly chat can give us insider info and might even lead to a referral, which can double our chances of landing that interview.
✨Tip Number 2
Prepare for the technical interview by brushing up on your troubleshooting skills. We should be ready to discuss real-life scenarios where we’ve diagnosed and resolved issues, especially in customer-facing roles. Show them we know our stuff!
✨Tip Number 3
Don’t forget to highlight our flexibility and willingness to travel. Since this role involves being on-site at various locations, we need to demonstrate that we’re ready to hit the road whenever needed. It shows commitment and adaptability!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to match the job description perfectly, making it easier for the hiring team to see why we’re the right fit.
We think you need these skills to ace Field Service Engineer in Salfords
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing technical roles. We want to see how your skills align with the Field Service Engineer position, so don’t be shy about showcasing your engineering qualifications and any hands-on experience you have.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with detection technology and how you can contribute to our mission at Rapiscan Systems. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed and resolved technical issues. We love candidates who can think on their feet and provide excellent customer service under pressure, so let us know how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech
Make sure you brush up on your technical knowledge related to detection systems and troubleshooting. Familiarise yourself with the specific technologies used by Rapiscan, like X-ray systems and IT networking. This will help you answer technical questions confidently.
✨Showcase Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in providing excellent customer service. Think of examples where you've resolved issues or trained clients, as this will demonstrate your ability to maintain customer satisfaction.
✨Prepare for Travel Questions
Given the travel requirements of the job, be ready to discuss your flexibility and willingness to travel at short notice. Share any past experiences that highlight your adaptability and readiness to meet customer needs wherever they may be.
✨Emphasise Teamwork and Ethics
Rapiscan values integrity and teamwork, so come prepared to talk about how you've worked effectively in teams and upheld ethical standards in your previous roles. This will show that you align with their core values and can contribute positively to their culture.
