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- Tasks: Install, maintain, and troubleshoot cutting-edge detection systems at various customer sites.
- Company: Join Rapiscan Systems, a leader in innovative detection technology.
- Benefits: Competitive salary, hands-on experience, and opportunities for travel.
- Why this job: Make a real difference in security while working with advanced technology.
- Qualifications: Customer-facing engineering experience and recognised engineering qualifications required.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Rapiscan Systems is an industry leader in detection technology, delivering cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our X-ray systems—low, medium, and high energy—help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a focus on innovation, quality, and reliability, we provide best-in-class imaging performance and operator satisfaction.
We are seeking a Field Service Engineer to provide installation, maintenance, troubleshooting, and repair of Rapiscan detection systems. This hands-on, customer-facing role covers the full range of RTT, CT, Checkpoint, BPI, and Trace products, primarily around Heathrow with occasional travel across the South, UK/Ireland, and overseas. Must be based in Heathrow/Gatwick locations.
Key Responsibilities:- Install, repair, and maintain Rapiscan systems at customer sites
- Conduct routine preventative and breakdown maintenance
- Provide out-of-hours standby cover as part of established teams
- Deliver basic operator and technical training when required
- Carry out site surveys and advise customers on technical matters
- Diagnose and resolve electrical, mechanical, and software faults
- Complete service documentation and maintain accurate records
- Provide feedback to Engineering, Product Line Management, and QA for continuous improvement
- Experience in a customer-facing engineering role
- Flexibility to travel, often at short notice
- Ability to work under tight deadlines and customer pressure
- Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent)
- Strong electronics and computer knowledge, with Microsoft Office proficiency
- IT networking knowledge (CCNP or equivalent preferred)
Field Service Engineer in London employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Rapiscan Systems and their products, especially the detection technology they offer. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Field Service Engineer position.
✨Tip Number 3
Prepare for hands-on assessments! Since this role is all about installation and maintenance, brush up on your practical skills. Be ready to demonstrate your troubleshooting abilities and technical knowledge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Rapiscan Systems.
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in customer-facing engineering roles, and don’t forget to mention any recognised engineering qualifications you have!
Show Off Your Skills: We want to see your technical skills shine! Be sure to include your knowledge of electronics, IT networking, and any software proficiencies. Mention specific tools or systems you've worked with that relate to our detection technology.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share your passion for innovation and reliability in engineering, and how you can contribute to our mission at Rapiscan Systems.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex detection systems. Brush up on your knowledge of RTT, CT, and BPI products. Be ready to discuss how you've tackled technical issues in the past and demonstrate your understanding of electrical, mechanical, and software faults.
✨Show Off Your Customer Skills
This role is customer-facing, so it's crucial to highlight your experience in similar settings. Prepare examples of how you've successfully communicated technical information to non-technical clients and resolved their issues under pressure. This will show that you can maintain operator satisfaction.
✨Flexibility is Key
With travel often at short notice, it’s important to convey your flexibility during the interview. Share instances where you've adapted to changing schedules or worked under tight deadlines. This will reassure them that you're ready for the demands of the job.
✨Prepare for Technical Questions
Expect to face some technical questions related to IT networking and electronics. Brush up on your Microsoft Office skills too, as they might ask about documentation processes. Practising common troubleshooting scenarios can help you feel more confident when answering these questions.
