At a Glance
- Tasks: Install, maintain, and troubleshoot advanced X-ray scanning systems for security.
- Company: Join a global leader in detection technology with a mission to enhance safety.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic field.
- Other info: Exciting travel opportunities and a chance to work in diverse environments.
- Why this job: Make a real difference in security while working with cutting-edge technology.
- Qualifications: Engineering qualification and a passion for problem-solving and customer service.
The predicted salary is between 35000 - 45000 £ per year.
Rapiscan Systems is a global leader in detection technology, delivering cutting-edge cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.
About the Role
We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems for the South coastline. This is a hands-on, customer-facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.
Key Responsibilities
- Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
- Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
- Provide third-line technical support to site engineers, distributors, and customer representatives.
- Support defect liability and post-acceptance phases for mobile and airport cargo equipment.
- Participate in the installation of static, gantry, and portal systems as part of a project team.
- Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
- Complete service documentation, engineering change requests, and maintain accurate records in internal databases.
What We’re Looking For
Recognised engineering qualification (BTEC, City & Guilds, or equivalent).
Field Services Engineer - Dover in Kent employer: Rapiscan Systems
Rapiscan Systems is an exceptional employer, offering a dynamic work environment where innovation and excellence are at the forefront of our mission to enhance global security. As a Field Services Engineer based in Dover, you will benefit from extensive training and development opportunities, a supportive team culture, and the chance to make a meaningful impact in combating threats. With competitive remuneration for travel and a commitment to employee growth, we ensure that our team members thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer - Dover in Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rapiscan Systems on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with complex detection systems, make sure you can talk confidently about your experience with mechanical, electrical, and software components.
✨Tip Number 3
Show your passion for innovation and reliability in your conversations. Rapiscan values these traits, so share examples of how you've demonstrated them in past roles—this will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Rapiscan Systems.
We think you need these skills to ace Field Services Engineer - Dover in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Field Services Engineer role. We want to see how your background aligns with our cutting-edge detection technology and customer-facing responsibilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Rapiscan Systems and how you can contribute to our mission of enhancing security through innovation.
Showcase Technical Skills:Since this role involves troubleshooting complex systems, be sure to mention any specific technical skills or certifications you have. We love seeing candidates who are hands-on and ready to tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
As a Field Services Engineer, you'll be dealing with complex detection systems. Make sure you brush up on your knowledge of CVI and RTT X-ray technologies. Be ready to discuss specific examples of how you've diagnosed and resolved faults in similar systems.
✨Showcase Your Customer Service Skills
This role is customer-facing, so it's crucial to demonstrate your ability to communicate effectively with clients. Prepare examples of how you've handled challenging situations or provided exceptional support in the past. Highlight your problem-solving skills and how they contributed to customer satisfaction.
✨Be Ready for Hands-On Scenarios
Expect practical questions or scenarios during the interview. They might ask you to troubleshoot a hypothetical issue with a scanning system. Practice articulating your thought process clearly and logically, as this will showcase your technical expertise and approach to problem-solving.
✨Understand the Company’s Mission
Rapiscan Systems is all about security and innovation. Familiarise yourself with their products and the impact they have on global safety. Being able to discuss how your values align with their mission will show that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
