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- Tasks: Provide technical support and maintenance for advanced cargo inspection systems.
- Company: Join Rapiscan Systems, a leader in detection technology.
- Benefits: Competitive pay, travel opportunities, and hands-on experience with cutting-edge tech.
- Other info: Dynamic role with opportunities for growth and travel across the Southern coastline.
- Why this job: Make a difference by ensuring safety and security at critical checkpoints.
- Qualifications: Technical skills in engineering and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.
We are seeking a skilled and dedicated Field Service/Support Engineer to provide high-visibility technical support for our Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems across Southern coastline, Folkstone, Dover and Portsmouth. This role involves on-site installation, diagnostics, maintenance, and repair of complex equipment and systems, ensuring optimal operational quality and customer satisfaction.
- Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.
- Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.
- Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.
- Respond to third-line technical support requests from field engineers, distributors, and customer representatives.
- Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.
- Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team.
- Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.
- Travel including Euro Tunnel, Dover to Poole.
Locations
Field Service Engineer - Nights in Kent, Maidstone employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Nights in Kent, Maidstone
✨Tip Number 1
Network like a pro! Reach out to professionals in the field of detection technology and engineering. Attend industry events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to talk about your hands-on experience with complex systems. Bring along examples of past projects or challenges you've tackled to demonstrate your expertise.
✨Tip Number 3
Be proactive! If you see a job that interests you on our website, don’t just sit back. Follow up with a friendly email expressing your enthusiasm for the role and how your skills align with what they’re looking for.
✨Tip Number 4
Prepare for technical interviews! Brush up on your knowledge of hydraulic, electrical, and IT subsystems. Be ready to discuss how you would approach troubleshooting and maintenance tasks, as this will show you're the right fit for the Field Service Engineer role.
We think you need these skills to ace Field Service Engineer - Nights in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with detection technology and how you can contribute to our mission at Rapiscan Systems. Keep it engaging and personal.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and provide solutions, especially in high-pressure situations like those we face in the field.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the CVI and RTT systems. Be prepared to discuss your experience with hydraulic, electrical, and IT subsystems. The more you know, the more confident you'll feel when answering technical questions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think on your feet and tackle challenges head-on.
✨Emphasise Customer Interaction
Since this role involves acting as a liaison between the company and customers, be ready to talk about your experience in customer service. Highlight any instances where you've provided guidance or support, and how you ensured customer satisfaction.
✨Be Ready for Travel Questions
Given that the job requires travel across the Southern coastline, be prepared to discuss your flexibility and willingness to travel. Mention any previous roles where travel was involved, and how you managed your time effectively while on the road.