At a Glance
- Tasks: Install, maintain, and troubleshoot advanced X-ray scanning systems for security.
- Company: Join a global leader in detection technology with a mission to enhance security.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic field.
- Other info: Travel up to 90% nationally and internationally, with excellent career growth potential.
- Why this job: Make a real difference in global security while working with cutting-edge technology.
- Qualifications: Engineering qualification and strong understanding of mechanical and electrical systems required.
The predicted salary is between 35000 - 45000 £ per year.
Rapiscan Systems is a global leader in detection technology, delivering cutting-edge cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.
About the Role
We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems for the South coastline. This is a hands-on, customer-facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.
Key Responsibilities
- Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
- Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
- Provide third-line technical support to site engineers, distributors, and customer representatives.
- Support defect liability and post-acceptance phases for mobile and airport cargo equipment.
- Participate in the installation of static, gantry, and portal systems as part of a project team.
- Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
- Complete service documentation, engineering change requests, and maintain accurate records in internal databases.
What We're Looking For
- Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
- Strong understanding of hydraulic, electrical, and electromechanical systems.
- Knowledge of IT networking (CCNP or equivalent preferred).
- Experience with integrated systems including PLCs, high-voltage systems, and/or radar.
- Flexibility to travel globally, often at short notice.
- Previous experience in a similar field-based engineering role, particularly in international or high-security environments, is highly desirable.
Field Services Engineer - Dover in Folkestone employer: Rapiscan Systems
Rapiscan Systems is an exceptional employer, offering a dynamic work environment where innovation and excellence are at the forefront of our mission to enhance global security. As a Field Services Engineer based in Dover, you will benefit from extensive travel opportunities, competitive remuneration, and a culture that prioritises professional growth and development. Join us to make a meaningful impact while working with cutting-edge technology in a supportive team dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer - Dover in Folkestone
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rapiscan Systems on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves complex detection systems, be ready to discuss your experience with hydraulic, electrical, and electromechanical systems in detail.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've diagnosed and resolved faults in previous roles. This will demonstrate your hands-on expertise and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Rapiscan Systems.
We think you need these skills to ace Field Services Engineer - Dover in Folkestone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your engineering qualifications and relevant experience, especially in maintenance and troubleshooting of complex systems. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills:In your application, don’t forget to showcase your understanding of hydraulic, electrical, and electromechanical systems. Mention any experience with IT networking or integrated systems, as these are key for us when considering candidates.
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Explain why you’re interested in the role and how your background makes you a great fit. We appreciate straightforward communication that gets to the point!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic, electrical, and electromechanical systems. Be ready to discuss specific technologies you've worked with, especially any experience with X-ray scanning systems or integrated systems like PLCs. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved faults in previous roles. Think about specific challenges you faced and how you overcame them. This is crucial for a hands-on role like this, where troubleshooting is key to customer satisfaction.
✨Demonstrate Your Customer-Facing Experience
Since this role involves a lot of interaction with customers, be ready to talk about your experience in customer service. Highlight any instances where you’ve had to manage client expectations or provide technical support, especially in high-pressure situations.
✨Be Ready to Discuss Travel Flexibility
With up to 90% travel involved, it’s important to express your willingness and ability to travel at short notice. Share any past experiences where you’ve had to adapt quickly to changing schedules or environments, particularly in international or high-security contexts.
