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- Tasks: Provide on-site support for advanced cargo inspection systems and troubleshoot technical issues.
- Company: Join Rapiscan Systems, a leader in detection technology combating global threats.
- Benefits: Competitive salary, travel opportunities, and hands-on experience with cutting-edge technology.
- Why this job: Make a real difference in security while gaining valuable technical skills.
- Qualifications: Technical background in engineering or IT and strong problem-solving abilities.
- Other info: Exciting travel opportunities and a chance to work in a dynamic, impactful environment.
The predicted salary is between 35000 - 45000 £ per year.
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.
We are seeking a skilled and dedicated Field Service/Support Engineer to provide high-visibility technical support for our Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems across Southern coastline, Folkstone, Dover and Portsmouth. This role involves on-site installation, diagnostics, maintenance, and repair of complex equipment and systems, ensuring optimal operational quality and customer satisfaction.
- Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.
- Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.
- Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.
- Respond to third-line technical support requests from field engineers, distributors, and customer representatives.
- Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.
- Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team.
- Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.
- Travel internationally up to 70% of the time, including Euro Tunnel, Dover to Poole.
Field Service Engineer in Folkestone employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Folkestone
✨Tip Number 1
Network like a pro! Reach out to professionals in the field of detection technology and engineering. Attend industry events or join online forums where you can connect with others who might know about job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! When you get the chance for an interview, be ready to demonstrate your technical know-how. Bring examples of past projects or experiences that highlight your problem-solving abilities, especially in areas like diagnostics and maintenance.
✨Tip Number 3
Be proactive! If you see a job listing on our website, don’t just apply—follow up! A quick email or call to express your enthusiasm can set you apart from other candidates and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare for the unexpected! In technical interviews, you might face scenario-based questions. Brush up on your troubleshooting skills and think through how you would handle real-world issues with CVI and RTT systems to impress your interviewers.
We think you need these skills to ace Field Service Engineer in Folkestone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with detection technology and how you can contribute to our mission at Rapiscan Systems. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex systems. Brush up on your knowledge of hydraulic, electrical, and IT subsystems. Be ready to discuss specific examples of how you've diagnosed and resolved technical issues in the past.
✨Showcase Your Customer Service Skills
This role involves acting as a primary technical liaison with customers. Prepare to share experiences where you’ve provided exceptional support or guidance. Highlight your ability to communicate complex technical information clearly and effectively.
✨Demonstrate Your Problem-Solving Abilities
Expect to face scenario-based questions that test your troubleshooting skills. Think of situations where you had to quickly diagnose a problem and implement a solution. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready for Travel Questions
With up to 70% travel involved, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences that required you to adapt to new environments or work under pressure while on the move.