At a Glance
- Tasks: Install, maintain, and troubleshoot advanced detection systems for security applications.
- Company: Join Rapiscan Systems, a leader in cutting-edge detection technology.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic field.
- Other info: Travel nationally and internationally, with excellent career growth potential.
- Why this job: Make a real difference in global security while working with innovative technology.
- Qualifications: Engineering qualification and strong understanding of mechanical and electrical systems required.
The predicted salary is between 35000 - 45000 £ per year.
Rapiscan Systems is a global leader in detection technology, delivering cutting-edge cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.
About the Role
We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems for the South coastline. This is a hands-on, customer-facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.
Key Responsibilities
- Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
- Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
- Provide third-line technical support to site engineers, distributors, and customer representatives.
- Support defect liability and post-acceptance phases for mobile and airport cargo equipment.
- Participate in the installation of static, gantry, and portal systems as part of a project team.
- Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
- Complete service documentation, engineering change requests, and maintain accurate records in internal databases.
What We’re Looking For
- Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
- Strong understanding of hydraulic, electrical, and electromechanical systems.
- Knowledge of IT networking (CCNP or equivalent preferred).
- Experience with integrated systems including PLCs, high-voltage systems, and/or radar.
- Flexibility to travel globally, often at short notice.
- Previous experience in a similar field-based engineering role, particularly in international or high-security environments, is highly desirable.
Locations
Field Services Engineer - Dover in Folkestone, Kent employer: Rapiscan Systems
Rapiscan Systems is an exceptional employer, offering a dynamic work environment where innovation and reliability are at the forefront of our mission to enhance global security. As a Field Services Engineer based in Dover, you will benefit from extensive travel opportunities, hands-on experience with cutting-edge technology, and a culture that prioritises employee growth and development. Join us to make a meaningful impact while enjoying competitive remuneration and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer - Dover in Folkestone, Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rapiscan Systems on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves complex detection systems, we should be ready to discuss our hands-on experience with similar technologies and troubleshooting methods.
✨Tip Number 3
Showcase your flexibility and willingness to travel. This role requires up to 90% travel, so let’s highlight any past experiences where we’ve thrived in dynamic environments or adapted quickly to new challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace Field Services Engineer - Dover in Folkestone, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your engineering qualifications and relevant experience with detection systems, as well as any hands-on skills you have in maintenance and troubleshooting.
Showcase Your Skills:In your application, don’t just list your skills—show us how you've used them! Provide examples of how you've diagnosed and resolved faults in complex systems, especially in high-security environments.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We want to see your passion for the role and how you can contribute to our mission, but avoid fluff—get straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic, electrical, and electromechanical systems. Be ready to discuss specific technologies you've worked with, especially in relation to X-ray scanning systems. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved faults in previous roles. Think about complex issues you've tackled and be ready to explain your thought process. This is crucial for a hands-on role like this one, where troubleshooting is key.
✨Demonstrate Your Customer-Facing Experience
Since this role involves a lot of customer interaction, be prepared to share experiences where you've provided excellent service or support. Highlight any instances where you acted as a technical expert and how you ensured customer satisfaction.
✨Be Ready for Travel Questions
Given the travel requirements of the job, be honest about your flexibility and willingness to travel. If you have experience working in challenging environments, mention it! This will reassure them that you're up for the demands of the role.
