At a Glance
- Tasks: Install, maintain, and troubleshoot advanced detection systems for security applications.
- Company: Join a global leader in cutting-edge detection technology.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic field.
- Other info: Travel up to 90% nationally and internationally, with excellent career growth potential.
- Why this job: Make a real difference in global security while working with innovative technology.
- Qualifications: Engineering qualification and strong understanding of complex systems required.
The predicted salary is between 35000 - 45000 £ per year.
Rapiscan Systems is a global leader in detection technology, delivering cutting-edge cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.
About the Role
We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems for the South coastline. This is a hands-on, customer-facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.
Key Responsibilities
- Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
- Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
- Provide third-line technical support to site engineers, distributors, and customer representatives.
- Support defect liability and post-acceptance phases for mobile and airport cargo equipment.
- Participate in the installation of static, gantry, and portal systems as part of a project team.
- Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
- Complete service documentation, engineering change requests, and maintain accurate records in internal databases.
What We’re Looking For
- Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
- Strong understanding of hydraulic, electrical, and electromechanical systems.
- Knowledge of IT networking (CCNP or equivalent preferred).
- Experience with integrated systems including PLCs, high-voltage systems, and/or radar.
- Flexibility to travel globally, often at short notice.
- Previous experience in a similar field-based engineering role, particularly in international or high-security environments, is highly desirable.
Locations
Field Service Engineer Installation/Service in Folkestone, Kent employer: Rapiscan Systems
Rapiscan Systems is an exceptional employer, offering a dynamic work environment where innovation and excellence are at the forefront of our mission to enhance global security. As a Field Service Engineer, you will benefit from extensive travel opportunities, hands-on experience with cutting-edge technology, and a culture that prioritises employee growth through continuous training and support. Join us on the South coastline and be part of a team dedicated to making a meaningful impact in the fight against threats to safety and security.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer Installation/Service in Folkestone, Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rapiscan Systems on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves complex systems, we should be ready to discuss our experience with hydraulic, electrical, and electromechanical systems in detail.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, share specific examples of how we've diagnosed and resolved faults in previous roles. This will highlight our hands-on experience and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Rapiscan team.
We think you need these skills to ace Field Service Engineer Installation/Service in Folkestone, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Field Service Engineer role. We want to see how your background in engineering and troubleshooting aligns with our needs, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with detection technology and how your skills can contribute to our mission at Rapiscan Systems. Keep it engaging and personal—let us know what makes you tick!
Showcase Your Technical Skills:Since this role involves complex systems, make sure to detail your technical expertise in areas like hydraulic, electrical, and electromechanical systems. We love seeing specific examples of how you've tackled challenges in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic, electrical, and electromechanical systems. Be ready to discuss specific technologies you've worked with, especially any experience with X-ray scanning systems or integrated systems like PLCs. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved faults in previous roles. Think about challenging situations you've faced and how you overcame them. This is crucial for a hands-on role like this, where troubleshooting is key to customer satisfaction.
✨Demonstrate Your Customer-Facing Experience
Since this role involves a lot of interaction with customers, be ready to talk about your experience in customer service. Highlight any instances where you’ve had to manage client expectations or provide technical support, especially in high-pressure environments.
✨Be Ready to Discuss Travel Flexibility
With up to 90% travel involved, it’s important to express your willingness and ability to travel at short notice. Share any relevant experiences where you’ve had to adapt quickly to changing schedules or work in challenging environments, as this will show your commitment to the role.
