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- Tasks: Install, maintain, and troubleshoot advanced X-ray scanning systems across various locations.
- Company: Join Rapiscan Systems, a leader in detection technology with a mission to enhance global security.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in cutting-edge technology.
- Why this job: Make a real difference in security while working with innovative technology in diverse environments.
- Qualifications: Engineering qualification and strong understanding of mechanical and electrical systems required.
- Other info: Exciting travel opportunities and career growth in a dynamic, international setting.
The predicted salary is between 36000 - 60000 £ per year.
Rapiscan Systems is a global leader in detection technology, delivering cutting-edge cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud.
We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.
About the Role
We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems across Thames Gateway, covering Euro Tunnel, Dover to Poole ports.
This is a hands-on, customer-facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.
Key Responsibilities
- Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
- Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
- Provide third-line technical support to site engineers, distributors, and customer representatives.
- Support defect liability and post-acceptance phases for mobile and airport cargo equipment.
- Participate in the installation of static, gantry, and portal systems as part of a project team.
- Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
- Complete service documentation, engineering change requests, and maintain accurate records in internal databases.
What We’re Looking For
- Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
- Strong understanding of hydraulic, electrical, and electromechanical systems.
- Knowledge of IT networking (CCNP or equivalent preferred).
- Experience with integrated systems including PLCs, high-voltage systems, and/or radar.
- Flexibility to travel globally, often at short notice.
- Previous experience in a similar field-based engineering role, particularly in international or high-security environments, is highly desirable
Field Services Engineer - Euro Tunnel employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer - Euro Tunnel
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local meet-ups related to detection technology. We can’t stress enough how important it is to connect with people in the field; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! If you’ve got experience with CVI and RTT X-ray systems, make sure to highlight that in conversations. We recommend preparing a few examples of your past work to discuss during interviews or networking chats.
✨Tip Number 3
Don’t just apply—engage! When you find a role that excites you, reach out to current employees on LinkedIn. Ask them about their experiences at Rapiscan Systems. This not only shows your interest but can also give you valuable insights into the company culture.
✨Tip Number 4
Keep your options open! While we encourage you to apply through our website, don’t hesitate to explore other platforms too. The more avenues you pursue, the better your chances of landing that Field Services Engineer role!
We think you need these skills to ace Field Services Engineer - Euro Tunnel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Field Services Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your engineering qualifications and hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with detection technology and how your skills can contribute to our mission at Rapiscan Systems. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed and resolved technical issues. We’re looking for someone who can think on their feet, so share those stories that demonstrate your troubleshooting prowess and adaptability in challenging environments.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic, electrical, and electromechanical systems. Be ready to discuss specific technologies you've worked with, especially in relation to X-ray scanning systems. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved faults in previous roles. Think about complex issues you've tackled and be ready to explain your thought process. This is crucial for a hands-on role like this one, where troubleshooting is key.
✨Demonstrate Your Customer-Facing Experience
Since this role involves a lot of interaction with customers, highlight any past experiences where you've provided technical support or liaised with clients. Share stories that showcase your ability to communicate complex information clearly and effectively.
✨Be Ready to Discuss Travel Flexibility
With up to 90% travel involved, it's important to express your willingness and readiness to travel, even at short notice. If you have previous experience working in challenging environments, make sure to mention it, as it shows you're adaptable and prepared for the demands of the job.