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For Companies At a Glance
- Tasks: Install, maintain, and troubleshoot advanced detection systems across various locations.
- Company: Join a global leader in cutting-edge detection technology.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic environment.
- Other info: Travel up to 90% nationally and internationally, with excellent career growth potential.
- Why this job: Make a real difference in security while working with innovative technology.
- Qualifications: Engineering qualification and strong understanding of mechanical and electrical systems required.
The predicted salary is between 36000 - 60000 £ per year.
Rapiscan Systems is a global leader in detection technology, delivering cutting-edge cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud.
We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.
About the Role
We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems across Thames Gateway, covering Euro Tunnel, Dover to Poole ports.
This is a hands-on, customer-facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.
Key Responsibilities
- Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
- Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
- Provide third-line technical support to site engineers, distributors, and customer representatives.
- Support defect liability and post-acceptance phases for mobile and airport cargo equipment.
- Participate in the installation of static, gantry, and portal systems as part of a project team.
- Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
- Complete service documentation, engineering change requests, and maintain accurate records in internal databases.
What We’re Looking For
- Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
- Strong understanding of hydraulic, electrical, and electromechanical systems.
- Knowledge of IT networking (CCNP or equivalent preferred).
- Experience with integrated systems including PLCs, high-voltage systems, and/or radar.
- Flexibility to travel globally, often at short notice.
- Previous experience in a similar field-based engineering role, particularly in international or high-security environments, is highly desirable
Field Services Engineer - Euro Tunnel employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer - Euro Tunnel
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rapiscan Systems on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves complex detection systems, we should be ready to discuss our hands-on experience with CVI and RTT X-ray systems.
✨Tip Number 3
Showcase our problem-solving skills! Be ready to share specific examples of how we've diagnosed and resolved faults in previous roles. This will demonstrate our expertise and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our relevant experience for the Field Services Engineer role.
We think you need these skills to ace Field Services Engineer - Euro Tunnel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Engineer role. Highlight your engineering qualifications and relevant experience with X-ray scanning systems, as well as any hands-on roles you've had in similar environments.
Showcase Your Skills: Don’t just list your skills—show us how you’ve used them! Provide examples of how you've diagnosed and resolved faults in mechanical, electrical, or software components. This will help us see your problem-solving abilities in action.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. We love a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly, ensuring we get all your details in one go!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic, electrical, and electromechanical systems. Be ready to discuss specific technologies you've worked with, especially in relation to X-ray scanning systems. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved faults in previous roles. Think about complex issues you've tackled and be ready to explain your thought process. This is crucial for a hands-on role like this one, where troubleshooting is key.
✨Demonstrate Your Customer-Facing Experience
Since this role involves a lot of interaction with customers, be prepared to share experiences where you've provided excellent customer service. Highlight any situations where you acted as a technical expert or liaison, ensuring customer satisfaction.
✨Be Ready for Travel Questions
With up to 90% travel involved, it's important to express your flexibility and readiness for this aspect of the job. Think about how you’ve managed travel in past roles and be prepared to discuss your adaptability to different environments, especially high-security ones.