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For Companies At a Glance
- Tasks: Install, maintain, and troubleshoot advanced cargo scanning systems across various locations.
- Company: Join Rapiscan Systems, a leader in detection technology with a mission to enhance global security.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic environment.
- Other info: Travel up to 90% nationally and internationally, with excellent career growth potential.
- Why this job: Make a real difference in security while working with cutting-edge technology.
- Qualifications: Engineering qualification and strong understanding of mechanical and electrical systems required.
The predicted salary is between 36000 - 60000 £ per year.
Rapiscan Systems is a global leader in detection technology, delivering cutting-edge cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud.
We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.
About the Role
We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems across Thames Gateway, covering Euro Tunnel, Dover to Poole ports.
This is a hands-on, customer-facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.
Key Responsibilities
- Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
- Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
- Provide third-line technical support to site engineers, distributors, and customer representatives.
- Support defect liability and post-acceptance phases for mobile and airport cargo equipment.
- Participate in the installation of static, gantry, and portal systems as part of a project team.
- Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
- Complete service documentation, engineering change requests, and maintain accurate records in internal databases.
What We’re Looking For
- Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
- Strong understanding of hydraulic, electrical, and electromechanical systems.
- Knowledge of IT networking (CCNP or equivalent preferred).
- Experience with integrated systems including PLCs, high-voltage systems, and/or radar.
- Flexibility to travel globally, often at short notice.
- Previous experience in a similar field-based engineering role, particularly in international or high-security environments, is highly desirable
Field Services Engineer - Euro Tunnel employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer - Euro Tunnel
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local meetups related to detection technology. You never know who you might bump into—could be your future boss or a key contact that helps you land that Field Services Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got experience with CVI and RTT X-ray systems, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in previous roles—this will set you apart from the crowd.
✨Tip Number 3
Don’t just apply—engage! When you find a job on our website, reach out to someone at Rapiscan Systems on LinkedIn. A friendly message expressing your interest can go a long way in making you memorable.
✨Tip Number 4
Prepare for the unexpected! Since this role involves travel and working in challenging environments, be ready to discuss how you handle pressure and adapt to new situations. Employers love candidates who can think on their feet!
We think you need these skills to ace Field Services Engineer - Euro Tunnel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Engineer role. Highlight your relevant experience with X-ray scanning systems and any engineering qualifications you have. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills, especially in hydraulic, electrical, and electromechanical systems. We love seeing candidates who can demonstrate their hands-on experience and problem-solving abilities.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point about why you're a great fit for the role and how you can contribute to our mission at Rapiscan Systems.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic, electrical, and electromechanical systems. Be ready to discuss specific technologies you've worked with, especially in relation to X-ray scanning systems. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved faults in previous roles. Think about complex issues you've tackled and be ready to explain your thought process. This is crucial for a hands-on role like this one, where troubleshooting is key.
✨Demonstrate Your Customer-Facing Experience
Since this role involves a lot of interaction with customers, highlight any past experiences where you've provided technical support or liaised with clients. Share stories that showcase your ability to communicate complex information clearly and effectively.
✨Be Ready for Travel Questions
Given the travel requirements of this position, be prepared to discuss your flexibility and willingness to travel. If you have experience working in challenging environments, mention it! This will reassure them that you can handle the demands of the job.