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- Tasks: Install, maintain, and troubleshoot cutting-edge detection systems at various customer sites.
- Company: Join Rapiscan Systems, a leader in innovative detection technology.
- Benefits: Competitive salary, hands-on experience, and opportunities for travel.
- Why this job: Make a real difference in security while working with advanced technology.
- Qualifications: Customer-facing engineering experience and recognised engineering qualifications required.
- Other info: Dynamic role with potential for growth and travel across the UK and beyond.
The predicted salary is between 36000 - 60000 £ per year.
Rapiscan Systems is an industry leader in detection technology, delivering cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our X-ray systems—low, medium, and high energy—help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a focus on innovation, quality, and reliability, we provide best-in-class imaging performance and operator satisfaction.
We are seeking a Field Service Engineer to provide installation, maintenance, troubleshooting, and repair of Rapiscan detection systems. This hands-on, customer-facing role covers the full range of RTT, CT, Checkpoint, BPI, and Trace products, primarily around Heathrow with occasional travel across the South, UK/Ireland, and overseas. Must be based in Heathrow/Gatwick locations.
Key Responsibilities:- Install, repair, and maintain Rapiscan systems at customer sites
- Conduct routine preventative and breakdown maintenance
- Provide out-of-hours standby cover as part of established teams
- Deliver basic operator and technical training when required
- Carry out site surveys and advise customers on technical matters
- Diagnose and resolve electrical, mechanical, and software faults
- Complete service documentation and maintain accurate records
- Provide feedback to Engineering, Product Line Management, and QA for continuous improvement
- Experience in a customer-facing engineering role
- Flexibility to travel, often at short notice
- Ability to work under tight deadlines and customer pressure
- Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent)
- Strong electronics and computer knowledge, with Microsoft Office proficiency
- IT networking knowledge (CCNP or equivalent preferred)
Field Service Engineer - Nights in England employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Nights in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Rapiscan Systems. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge about Rapiscan's products. Show us you’re not just a candidate, but someone who’s genuinely interested in making a difference in detection technology.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Rapiscan team.
We think you need these skills to ace Field Service Engineer - Nights in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your customer-facing experience and any relevant engineering qualifications. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills, especially in electronics and IT networking. Mention any specific software or systems you’ve worked with that relate to our detection technology. This will help us see your fit for the role!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical matters!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech
Make sure you brush up on your knowledge of Rapiscan systems and similar detection technologies. Familiarise yourself with the specific products mentioned in the job description, like RTT, CT, and BPI systems. This will show that you're not just interested in the role but also understand the technology you'll be working with.
✨Customer-Focused Mindset
Since this is a customer-facing role, prepare to discuss how you've successfully handled customer interactions in the past. Think of examples where you resolved issues or provided training. Highlighting your communication skills and ability to work under pressure will definitely impress them.
✨Flexibility is Key
Be ready to talk about your flexibility regarding travel and working hours. Since the role involves out-of-hours standby cover, it’s important to convey your willingness to adapt to the demands of the job. Share any previous experiences where you had to be flexible and how you managed it.
✨Showcase Your Qualifications
Don’t forget to mention your engineering qualifications and any relevant certifications, especially if you have IT networking knowledge like CCNP. Be prepared to discuss how your background aligns with the technical requirements of the role, as this will reinforce your suitability for the position.
