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- Tasks: Install, maintain, and troubleshoot cutting-edge detection systems at various customer sites.
- Company: Join Rapiscan Systems, a leader in innovative detection technology.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic environment.
- Why this job: Make a real difference in security while working with advanced technology.
- Qualifications: Customer-facing engineering experience and recognised engineering qualifications required.
- Other info: Flexible travel and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Rapiscan Systems is an industry leader in detection technology, delivering cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our X-ray systems—low, medium, and high energy—help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a focus on innovation, quality, and reliability, we provide best-in-class imaging performance and operator satisfaction.
We are seeking a Field Service Engineer to provide installation, maintenance, troubleshooting, and repair of Rapiscan detection systems. This hands-on, customer-facing role covers the full range of RTT, CT, Checkpoint, BPI, and Trace products, primarily around Heathrow with occasional travel across the South, UK/Ireland, and overseas. Must be based in Heathrow/Gatwick locations.
Key Responsibilities:- Install, repair, and maintain Rapiscan systems at customer sites
- Conduct routine preventative and breakdown maintenance
- Provide out-of-hours standby cover as part of established teams
- Deliver basic operator and technical training when required
- Carry out site surveys and advise customers on technical matters
- Diagnose and resolve electrical, mechanical, and software faults
- Complete service documentation and maintain accurate records
- Provide feedback to Engineering, Product Line Management, and QA for continuous improvement
- Experience in a customer-facing engineering role
- Flexibility to travel, often at short notice
- Ability to work under tight deadlines and customer pressure
- Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent)
- Strong electronics and computer knowledge, with Microsoft Office proficiency
- IT networking knowledge (CCNP or equivalent preferred)
Field Service Engineer in England employer: Rapiscan Systems
Contact Detail:
Rapiscan Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in England
✨Tip Number 1
Get to know the company inside out! Research Rapiscan Systems and their products, especially the detection technology they offer. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Field Service Engineer role.
✨Tip Number 3
Prepare for hands-on assessments! Since this role is all about installation and maintenance, be ready to demonstrate your technical skills. Brush up on your troubleshooting techniques and be prepared to discuss past experiences where you've solved problems under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Rapiscan Systems.
We think you need these skills to ace Field Service Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your customer-facing experience and any relevant engineering qualifications. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills, especially in electronics and IT networking. Mention any specific software or systems you’ve worked with that relate to our detection technology. This will help us see your fit for the role!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical matters!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rapiscan Systems
✨Know Your Tech
Make sure you brush up on your knowledge of Rapiscan's detection systems and the specific technologies mentioned in the job description. Familiarise yourself with RTT, CT, and BPI products, as well as any common faults and troubleshooting techniques. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Customer-Focused Mindset
Since this is a customer-facing role, be ready to discuss your previous experiences dealing with clients. Think of examples where you've successfully resolved issues or provided training. Highlighting your ability to communicate technical information clearly will set you apart from other candidates.
✨Flexibility is Key
Given the travel requirements and the need for out-of-hours standby cover, demonstrate your flexibility during the interview. Share instances where you've adapted to changing schedules or worked under pressure. This will reassure them that you can handle the demands of the job.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
