At a Glance
- Tasks: Install and maintain advanced cargo inspection systems while travelling internationally.
- Company: Join Rapiscan Systems, a leader in detection technology with a global impact.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Other info: Opportunity to mentor and collaborate with diverse teams across the globe.
- Why this job: Make a difference in security while gaining hands-on experience in engineering.
- Qualifications: Engineering qualification and experience with integrated mechanical and electrical systems.
The predicted salary is between 30000 - 40000 £ per year.
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military installations, high‑threat facilities, and checkpoints. Our solutions help combat terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low‑, medium‑, and high‑energy X‑ray technologies, tailored to meet diverse security needs. Our commitment to imaging excellence, innovative design, and quality ensures high reliability and user satisfaction.
As a Senior Field Service Engineer, you will be the technical face of Rapiscan’s Cargo Vehicle Inspection (CVI) systems. This role combines advanced engineering expertise, customer interaction, and international travel—primarily in Bulgaria, with occasional assignments across neighboring regions.
Responsibilities
- System Installation & Maintenance: Lead installation, diagnostics, and repair of complex CVI systems, including PLCs, X‑ray technologies, and multi‑disciplinary components. Perform maintenance, overhaul, and servicing of mobile and static cargo systems. Troubleshoot faults and ensure systems are fully operational.
- Technical Support & Training: Respond to third‑line technical queries from engineers, distributors, and customers. Provide post‑acceptance and defect liability support. Deliver basic operational and technical training to end‑users.
- Documentation & Reporting: Complete service reports, engineering change requests, and maintain service databases. Submit timely Oracle reports for labor, expenses, and materials. Ensure documentation complies with company standards.
- Customer Engagement: Communicate professionally and respectfully with customers, considering cultural and language differences. Coordinate with Customer Service for timely delivery of parts and materials. Ensure work is executed as planned during service visits.
- Tools & Equipment Management: Maintain company‑issued tools, vehicles, and devices in safe working condition. Manage field service toolsets, mobile devices, laptops, and phones. Ensure timely calibration and return of test equipment.
- Compliance & Conduct: Follow all Health & Safety protocols and company safety programs. Adhere to ISO standards and contractual requirements. Uphold company values: Integrity, Innovation, Accountability, and Teamwork. Report quality issues and support corrective actions.
- Team Collaboration: Support fellow engineers and share feedback with QA, Engineering, and Production teams. Mentor local staff and contractors when required.
Qualifications
- Travel & Flexibility: Willing to travel internationally up to 20%, including Europe, CIS, Central & SW Asia, Middle East, and Africa. Able to adapt to changing duties and deploy at short notice.
- Technical Expertise: Experience with integrated mechanical, electrical, and digital systems (e.g., engines, PLCs, drive systems, transmitters, receivers, circuits, IT infrastructure).
- Problem‑Solving & Leadership: Proactive mindset with the ability to work independently under challenging conditions. Proven leadership and mentoring skills in diverse environments.
- Communication Skills: Strong verbal and written communication, capable of explaining technical concepts to varied audiences.
- Operational Resilience: Preferred experience in high‑security or high‑risk environments (e.g., military service), demonstrating discipline and adaptability.
- Education & Certifications: Formal qualification in engineering (e.g., BTEC, City & Guilds, HNC, or equivalent).
- Systems Knowledge: Hydraulic systems: fluid power components and maintenance. Electrical/electromechanical systems: wiring, control panels, mechanical integration. IT networking: ideally certified (e.g., CCNP) for system connectivity and diagnostics. Integrated systems: PLCs, high‑voltage systems, and X‑ray technologies.
- Field Service Experience: Hands‑on experience in field service operations, with readiness for international travel and real‑world problem‑solving.
Field Service Engineer - Bulgarian Speaker employer: Rapiscan Systems Inc.
Rapiscan Systems is an exceptional employer, offering a dynamic work environment where innovation and integrity are at the forefront. As a Senior Field Service Engineer, you will benefit from extensive training opportunities, a supportive team culture, and the chance to engage with cutting-edge technology while travelling across Bulgaria and beyond. Our commitment to employee growth and safety ensures that you will thrive in a role that not only challenges you but also contributes to global security efforts.
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We think this is how you could land Field Service Engineer - Bulgarian Speaker
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We think you need these skills to ace Field Service Engineer - Bulgarian Speaker
Some tips for your application 🫡
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How to prepare for a job interview at Rapiscan Systems Inc.
✨Brush Up on Core Engineering Principles
Before heading into the interview with Rapiscan Systems Inc., make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
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Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
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✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
