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- Tasks: Install, maintain, and troubleshoot advanced detection systems for security.
- Company: Join a global leader in detection technology with a commitment to innovation.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic environment.
- Why this job: Make a real difference in security while developing your technical skills.
- Qualifications: Customer-facing experience and engineering qualifications are essential.
- Other info: Exciting travel opportunities and a chance to work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technology—or combinations thereof—to meet unique security requirements. Our commitment to imaging excellence, innovative design, and uncompromising quality ensures best-in-class performance, reliability, and operator satisfaction.
This is a hands-on, customer-facing position responsible for installing, maintaining, troubleshooting, and repairing complex detection systems. Acting as a technical expert and liaison, you will ensure optimal system performance and customer satisfaction across Rapiscan’s RTT, CT, Checkpoint, BPI, and Trace products in the UK. While primarily based around Heathrow, occasional travel across southern regions and overseas may be required.
Responsibilities:
- Install, repair, and maintain Rapiscan systems at customer sites (primarily Heathrow, with UK/Ireland and overseas coverage as needed).
- Perform routine preventative and breakdown maintenance.
- Provide out-of-hours standby support as part of a team rota.
- Deliver basic operator and technical training at customer premises.
- Conduct site surveys and advise on technical requirements prior to installations.
- Diagnose and resolve faults across electrical, mechanical, and software components.
- Complete service documentation, engineering change requests, and maintain accurate records.
- Provide feedback to Engineering, Product Management, and QA for continuous improvement.
- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
Qualifications:
- Previous experience working in a customer facing environment essential.
- Flexibility to travel, often at short notice.
- Ability to work under extreme time scales and customer pressure.
- Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent).
- Electronics and Computer experience essential, along with working knowledge of Microsoft office related programs.
- Knowledge of IT networking (CCNP or equivalent preferred).
Field Service Engineer employer: Rapiscan Systems Inc.
Contact Detail:
Rapiscan Systems Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Rapiscan Systems and their products so you can speak confidently about how your skills align with their mission. This shows genuine interest and helps you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, join relevant groups, and attend industry events. Building relationships can give us insider info and even lead to referrals that boost your chances of landing the job.
✨Tip Number 3
Prepare for hands-on assessments! As a Field Service Engineer, you might face practical tests. Brush up on your troubleshooting skills and be ready to demonstrate your technical expertise in real-time scenarios.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and technical skills. We want to see how your background aligns with the Field Service Engineer position, so don’t be shy about showcasing your engineering qualifications and any hands-on experience you have.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with detection technology and how you can contribute to our mission at Rapiscan Systems. Keep it concise but impactful, and let your personality come through.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed and resolved technical issues. We love candidates who can think on their feet and tackle challenges head-on, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining the team!
How to prepare for a job interview at Rapiscan Systems Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of detection systems and the specific technologies used by Rapiscan. Familiarise yourself with their RTT, CT, Checkpoint, BPI, and Trace products. Being able to discuss these in detail will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to troubleshoot under pressure and maintain a positive relationship with clients, as this will be key to ensuring customer satisfaction.
✨Prepare for Technical Questions
Expect questions that dive deep into your technical expertise, especially around electrical, mechanical, and software components. Brush up on common faults and troubleshooting methods, and be ready to explain how you would approach diagnosing issues in real-time.
✨Demonstrate Flexibility and Team Spirit
Rapiscan values teamwork and flexibility, so be prepared to discuss how you can adapt to changing situations and work collaboratively with others. Share experiences where you've gone above and beyond, especially in high-pressure environments or when travelling for work.
