At a Glance
- Tasks: Provide top-notch service and support for roof window products across the UK.
- Company: Leading manufacturer in the roof window and loft ladder industry.
- Benefits: Competitive salary, company van, mobile phone, and professional development opportunities.
- Other info: Enjoy a flexible working environment with opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Basic electrical knowledge, strong communication skills, and a full UK driving licence.
Location: SWADLINCOTE (National travel)
Working hours: Variable working hours dependant on area of travel (may work away from home)
Salary: £28,000 to £29,000 per annum (experience dependant)
Position Overview: A leading manufacturer in the roof window and loft ladder industry is seeking a dedicated and results-driven Service Engineer to join their dynamic service team. This role will be key in providing exceptional customer satisfaction alongside advice on technical/service issues with products. You will work in close collaboration with the Service Manager to resolve various customer issues with our wide range of roof window products. You will be required to attend site visits for faulty/non-working goods, which may entail heavy lifting and working at heights – all training will be provided. There will be occasions where you will be working independently once trained.
Key Responsibilities:
- Servicing of products post installation
- Assisting the Sales Team with service queries from customers
- Travelling nationwide for service jobs, which can occur at short notice and sometimes include overnight stays/early starts
- Delivering on exceptional customer experience
- Use of CRM system
- Updating live jobs on the status of repair
Skills:
- Basic understanding of electrics
- Strong communication skills
- Working knowledge of the building industry would be beneficial but not essential
- Excellent interpersonal and relationship-building abilities, especially with end users
- Proficient in CRM software and Microsoft Office, Excel & PowerPoint
- Have a full clean UK Driving Licence & Valid UK Passport
Attributes:
- Self-motivated and dedicated to doing a professional job
- Strong organisational and time management skills
- Ability to work independently and as part of a team
- Positive attitude which motivates people around you
What They Offer:
- Competitive salary – overtime available
- Company van and mobile phone
- Benefits Package
- Opportunities for professional development and career advancement
- A dynamic working environment
- Salary negotiable, based on experience
How To Apply:
If you meet ALL of the above requirements for the warehouse operative position, please click "Apply Now" below and submit your up-to-date CV for review.
Service Engineer in Swadlincote employer: Rapier
Join a leading supply chain logistics company in Stoke-on-Trent, where we prioritise employee satisfaction and growth. With a competitive salary, generous pension scheme, and access to numerous lifestyle discounts, we foster a supportive work culture that values flexibility and well-being. As part of our team, you'll benefit from ongoing development opportunities and the chance to work with a market leader in a permanent role.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Swadlincote
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Service Engineer in Swadlincote
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Rapier's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Rapier. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Rapier
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Rapier.
