At a Glance
- Tasks: Provide exceptional service and support for roof window products across the UK.
- Company: Leading manufacturer in the roof window and loft ladder industry.
- Benefits: Competitive salary, overtime, company van, mobile phone, and professional development opportunities.
- Other info: Enjoy a flexible working environment with opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Basic electrical knowledge, strong communication skills, and a full UK driving licence.
The predicted salary is between 28000 - 29000 £ per year.
Location: SWADLINCOTE (National travel)
Working hours: Variable working hours dependent on area of travel (may work away from home)
Salary: £28,000 to £29,000 per annum (experience dependent)
Position Overview: A leading manufacturer in the roof window and loft ladder industry is seeking a dedicated and results-driven Service Engineer to join their dynamic service team. This role will be key in providing exceptional customer satisfaction alongside advice on technical/service issues with products. You will work in close collaboration with the Service Manager to resolve various customer issues with our wide range of roof window products. You will be required to attend site visits for faulty/non-working goods, which may entail heavy lifting & working at heights; all training will be provided. There will be occasions where you will be working independently once trained.
Key Responsibilities:
- Servicing of products post installation
- Assisting the Sales Team with service queries from customers
- Travelling nationwide for service jobs, which can occur at short notice and sometimes include overnight stays/early starts
- Delivering on exceptional customer experience
- Use of CRM system
- Updating live jobs on the status of repair
Skills:
- Basic understanding of electrics
- Strong communication skills
- Working knowledge of the building industry would be beneficial but not essential
- Excellent interpersonal and relationship-building abilities, especially with end users
- Proficient in CRM software and Microsoft Office, Excel & PowerPoint
- Have a full clean UK Driving Licence & Valid UK Passport
Attributes:
- Self-motivated and dedicated to doing a professional job
- Strong organisational and time management skills
- Ability to work independently and as part of a team
- Positive attitude which motivates people around you
What They Offer:
- Competitive salary, overtime available
- Company van and mobile phone
- Benefits Package
- Opportunities for professional development and career advancement
- A dynamic working environment
- Salary negotiable, based on experience
How To Apply: If you meet ALL of the above requirements for the warehouse operative position, please click 'Apply Now' below and submit your up-to-date CV for review.
Rapier Employment has been established in the UK for over 30 years, specialising in supplying temporary and permanent workers into the Commercial, Production and Logistics sector. As an equal opportunities employer, we pride ourselves on treating all employees fairly.
Service Engineer employer: Rapier
Join a leading supply chain logistics company in Stoke-on-Trent, where we prioritise employee satisfaction and growth. With a competitive salary, generous pension scheme, and access to numerous lifestyle discounts, we foster a supportive work culture that values flexibility and well-being. As part of our team, you'll benefit from ongoing development opportunities and the chance to work with a market leader in a permanent role.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Rapier, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Rapier specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Rapier
✨Know Your Manufacturing Processes
Before you walk into the interview with Rapier, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Rapier value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
