At a Glance
- Tasks: Provide exceptional customer service and technical support for roof window products.
- Company: Leading manufacturer in the roof window and loft ladder industry.
- Benefits: Competitive salary, overtime, company van, mobile phone, and professional development opportunities.
- Other info: National travel with potential overnight stays; training provided for all tasks.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong interpersonal skills and proficiency in CRM software; driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
A leading manufacturer in the roof window and loft ladder industry is seeking a dedicated and results-driven Service Engineer to join their dynamic service team. This role will be key in providing exceptional customer satisfaction alongside advice on technical/service issues with products.
You will work in close collaboration with the Service Manager to resolve various customer issues with our wide range of roof window products. You will be required to attend site visits for faulty/non-working goods, which may entail heavy lifting and working at heights; all training will be provided.
- Servicing of products post installation
- Assisting the Sales Team with service queries from customers
- Travelling nationwide for service jobs, which can occur at short notice and sometimes include overnight stays/early starts
- Delivering on exceptional customer experience
- Use of CRM system and updating live jobs on the status of repair
Working knowledge of the building industry would be beneficial but not essential. Excellent interpersonal and relationship-building abilities, especially with end users. Proficient in CRM software and Microsoft Office, including Excel and PowerPoint. Have a full clean UK Driving Licence and Valid UK Passport.
Competitive salary with overtime available, company van and mobile phone, benefits package, and opportunities for professional development and career advancement. Salary negotiable, based on experience.
Onderhoudsmonteur, engineer. in Derby employer: Rapier
Join a leading supply chain logistics company in Stoke-on-Trent, where we prioritise employee satisfaction and growth. With a competitive salary, generous pension scheme, and access to numerous lifestyle discounts, we foster a supportive work culture that values flexibility and well-being. As part of our team, you'll benefit from ongoing development opportunities and the chance to work with a market leader in a permanent role.
