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- Tasks: Manage insurance claims, provide customer support, and maintain accurate records.
- Company: Join a dynamic team focused on excellent customer service in the insurance sector.
- Benefits: Enjoy a structured work schedule with opportunities for professional growth.
- Why this job: Perfect for detail-oriented individuals who thrive in a fast-paced environment and love helping others.
- Qualifications: Previous experience in insurance or customer service is preferred; strong communication skills are essential.
- Other info: This is an office-based role with a Monday to Friday schedule.
The predicted salary is between 28800 - 43200 £ per year.
My client is seeking a detail-oriented and customer-focused Insurance Claims Handler to join an existing dynamic team. In this role, you will be responsible for managing your allocation of insurance claims efficiently, ensuring excellent customer service, and maintaining accurate records. You will handle incoming calls, update clients on claim progress, and ensure all case files are maintained in accordance with company procedures. If you are passionate about providing good customer service and have great attention to detail, we want to hear from you.
Key Responsibilities:
- Answer incoming calls from customers, providing professional and empathetic support.
- Maintain strong client relationships by keeping them informed on the progress of their claims and handling new instructions via phone and email.
- Accurately log and update comprehensive claim details.
- Upload jobs and case files to the internal systems while ensuring compliance with office procedures.
- Plan and coordinate routes for claims handling nationwide.
- Regularly update and maintain client portals to ensure real-time access to claim statuses.
- Liaise with internal departments, insurance companies and loss adjusters to ensure efficient claim resolution.
- Manage client files and contracts with meticulous attention to detail, ensuring smooth operations.
- Handle any queries or escalations professionally and in a timely manner.
Skills & Experience Required:
- Previous experience in an insurance, customer service, or claims handling role is preferred.
- Strong communication skills, both verbal and written.
- Excellent organisational skills and attention to detail.
- Accurately entering data into Excel spreadsheets and ensuring data integrity through validation techniques.
- Identified and resolved discrepancies in financial records, demonstrating a high level of accuracy.
- Organising data in a clear and logical manner, using formatting tools to enhance readability and analysis.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Proficiency in Microsoft Office and database management.
- Problem-solving mindset with the ability to handle difficult situations with empathy and professionalism.
- Level 3 qualification or equivalent in insurance would be advantageous.
This is an office-based role working Monday to Friday 8.30am - 5.00pm.
Claims Handler in Carlisle employer: Rapier
Contact Detail:
Rapier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Carlisle
✨Tip Number 1
Familiarise yourself with the insurance claims process and terminology. Understanding the ins and outs of claims handling will not only boost your confidence but also impress us during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and empathetically, which is crucial for this role.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel. Brush up on your data entry skills and learn some basic functions to ensure you can manage claim details efficiently and accurately.
✨Tip Number 4
Network with professionals in the insurance industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities like the one we have at StudySmarter.
We think you need these skills to ace Claims Handler in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance, customer service, or claims handling. Use specific examples that demonstrate your attention to detail and ability to manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving skills. Mention how your previous experiences align with the responsibilities of the Claims Handler role.
Highlight Communication Skills: In your application, emphasise your strong verbal and written communication skills. Provide examples of how you've effectively handled customer queries or escalations in the past.
Showcase Organisational Skills: Demonstrate your organisational abilities by detailing how you maintain accurate records and manage data. Mention any experience with Excel or database management to reinforce your suitability for the role.
How to prepare for a job interview at Rapier
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to empathise and communicate effectively.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing claims, discuss your experience with meticulous record-keeping and data entry. You might want to mention any tools or techniques you use to ensure data integrity.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle difficult situations or resolve discrepancies, and think about how you would approach these challenges.
✨Familiarise Yourself with Insurance Processes
Brush up on basic insurance terminology and processes, especially if you have previous experience in the field. This will show your potential employer that you're knowledgeable and ready to hit the ground running.
