Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a team to assist customers via calls and emails, resolving their issues.
- Company: Established company with over 30 years in the industry, focused on teamwork.
- Benefits: Earn £12.50 per hour, enjoy 33 paid holidays, and free parking.
- Why this job: Kickstart your career with full training and opportunities for progression.
- Qualifications: Friendly personality, good telephone manner, and basic computer skills required.
- Other info: Immediate start available; work Monday to Friday, 8am-4pm.
The predicted salary is between 10 - 15 £ per hour.
We are recruiting CUSTOMER SERVICE ADVISERS based in Coventry CV8.
Duties:
- Working as part of a team, answering customer calls and emails.
- Dealing with any issues that customers raise.
You will require a good telephone manner and friendly personality as well as being computer literate. No previous experience is needed as the company is looking for the right kind of personality for these roles, although a stable work or education history is essential. Previous customer service, high-end retail or hospitality experience would be an advantage.
Hours of work: Monday to Friday, 8am-4pm, 30-minute unpaid lunch break, 37.5 hours paid per week.
Salary: £12.50 per hour, weekly pay (every Friday), 33 paid days holiday.
Additional benefits: Free parking along with free tea and coffee, immediate start, ongoing work and potential progression, full training provided.
Requirements:
- Computer literate (you will be operating various in-house systems).
- Proficient with Microsoft Excel.
- Strong work history.
- Good level of speaking/reading/writing in English.
- Good telephone manner.
- Friendly personality.
- Ability to get to Coventry CV8 (Ryton on Dunsmore).
If you are interested in applying and meet all of the requirements for the role of Customer Service Adviser, please click apply now below.
If you require further information, please contact our Birmingham office on O121-227-8001 option 2 and ask for George or Lewis.
Rapier Employment has been established in the UK for over 30 years, specialising in permanent and temporary workers in the Commercial, Production, and Logistics sector.
Customer Service Adviser in Coventry employer: Rapier Employment
Contact Detail:
Rapier Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rapier Employment. Understanding their values and what they look for in a Customer Service Adviser can really help you stand out.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering calls and emails during the actual job.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your friendly nature shines through. Employers love candidates who can connect with customers, so let your personality be your secret weapon.
✨Tip Number 4
Follow up after your application! A quick email or call to express your enthusiasm can set you apart from other candidates. It shows you're genuinely interested in the role and eager to join the team.
We think you need these skills to ace Customer Service Adviser in Coventry
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your friendly personality and good telephone manner. A bit of warmth in your writing can go a long way in customer service roles.
Tailor Your Application: Take a moment to read through the job description and highlight how your skills match what we're looking for. Even if you don’t have direct experience, relate your past roles or education to the requirements we’ve listed.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short and sweet – we want to get to know you without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rapier Employment
✨Show Off Your Friendly Personality
As a Customer Service Adviser, your personality is key! Make sure to smile and maintain a positive attitude during the interview. This will help you connect with the interviewer and showcase that friendly vibe they’re looking for.
✨Demonstrate Your Communication Skills
Since you'll be dealing with customer calls and emails, practice clear and concise communication. During the interview, articulate your thoughts well and listen actively. This shows you can handle customer queries effectively.
✨Familiarise Yourself with Common Scenarios
Think about common customer service scenarios and how you would handle them. Prepare examples from your past experiences, even if they’re from retail or hospitality, to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Brush Up on Your Computer Skills
You’ll need to be computer literate, especially with Microsoft Excel. Before the interview, take some time to review basic functions and features of Excel. Being able to discuss your comfort level with technology will give you an edge.