Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Communicate with customers, solve problems, and support service improvements.
- Company: Join a dynamic team in a customer-focused environment.
- Benefits: Earn £12.50 per hour with flexible working patterns.
- Why this job: Make a difference by enhancing customer experiences every day.
- Qualifications: Two years' experience in customer service and strong communication skills.
- Other info: Great opportunity for career growth in a supportive team.
Overview
Customer Service Administrator — Worksop
Salary and Benefits
£12.50ph
Working Patterns
Any 5 of 7 days, 8 hours per day with an average of 40 hours per week. Between 6am and 6pm.
Role Information
- Proactive and reactive communication with customers
- Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
- Liaising with planning and transport regarding late and failed deliveries as well as re-booking
- Supporting the continuous improvement of the customer services department
- Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant
- Contacting delivery points for follow ups
- Debriefing site transportation system accordingly to match the paperwork received
Skills / Requirements
- At least two years’ experience in a similar role is essential
- Own transport is preferable or able to get to site
- Confident manner on the phone as you will be speaking to customers
- Work effectively as part of a team
- Knowledge of Microsoft Packages
- Efficient with inputting data on to systems
- Generating accurate and timely reports
- Well organised and capable of managing tasks
- Good numerical and IT skills
- For this role you will ideally be based within a 30-minute commute of Worksop
Please apply online with your CV and if you have any queries, please contact the office at Rapier Wakefield.
Job Info
- Job Title: Customer Service Administrator
- Company:
- Location:
- Posted: Jan 21st 2026
- Closes: Feb 21st 2026
- Sector: Administration
- Contract: Contract
- Hours: Full Time
#J-18808-Ljbffr
Customer Service Administrator employer: Rapier Employment Ltd
Contact Detail:
Rapier Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with customers, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since you'll be communicating with customers regularly, it’s important to demonstrate your confident phone manner in your application. Use clear and concise language to show us you can handle customer queries effectively.
Highlight Your Team Spirit: We love team players! Make sure to mention any experiences where you’ve worked collaboratively with others. This will show us that you can fit right into our customer services department.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rapier Employment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you solved problems or improved processes, as this will show your proactive approach.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its customer service department. Understanding their values and how they operate will help you tailor your answers and demonstrate that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be communicating with customers regularly, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experience over the phone.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like handling a difficult customer or dealing with delivery issues. Prepare your responses using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
